Systems Support Assistant, Sr. jobs in Seaford, DE

Company Details

Berkley Technology Services (BTS) is a dynamic company committed to providing world class IT services. We offer a unique culture, enabling our team members to be on the cutting edge of technology while delivering high quality solutions. We are looking for outstanding individuals who will bring unique perspectives, insight and innovation to our teams. BTS, a member company of W. R. Berkley Corporation, has facilities located in Des Moines, Iowa and Wilmington, Delaware.

Our functions include working with various third parties to develop, integrate, and support insurance systems of WRBC's operating units. BTS strives to provide these functions in a holistic manner including helpdesk support, system connectivity, and operational support. Additional responsibilities include coordinating communications regarding best practices in the use of our supported systems and researching new technology. At BTS, there are opportunities associated with being a part of an established and empowering corporation while maintaining a positive personal working environment. Additionally, we provide a competitive compensation and benefits package including a casual dress code. BTS is constantly growing and expanding to meet the changing demands of one of the most successful insurance organizations in the world. Visit us at berkley-bts.com to learn more information.

The Company is an equal employment opportunity employer. 

Responsibilities

The Senior Systems Engineer is responsible for designing significant new functionality with a consideration of performance, stability, and supportability.  Review and provide feedback on business requirements to fully leverage technology to improve business functions.  Defines standards and design patterns / paradigms for system development within a team. Actively participate in the planning and implementation of systems, infrastructure and related hardware and software. Provide advanced troubleshooting for infrastructure, networking, security, and application issues.  Provide project architecture and oversight with in-depth technical expertise on infrastructure projects.  Assess and recommend architectural designs/changes to customer systems in response to business or technical drivers.  Contribute to written proposals and develop technical documentation. Provides operational and technical leadership to the team.  Participates in a 24/7 On Call rotation for Priority Level 3 and higher service calls. 

• Develop strategic direction and road maps for all aspects of the Unix infrastructure
• Set design standards regarding system and project planning
• Provides final level support for Unix administrators as needed in their duties working on complex issues where analysis of situation and data requires evaluation of intangibles and data relationships.
• Ensures Unix Admins are doing proper monitoring and tracking of the health and performance of the Unix infrastructure adhering to SOX and audit regulations.
• Participates as Unix Project Manager in Infrastructure involved projects.
• Supports Kubernetes Platform solutions both On-Prem and Cloud - Operations
• Demonstrated support and deployment of high availability Linux, AIX / P-Series Environments
• Subject matter expert for specific technologies within the infrastructure practice (e.g. AIX/Linux OS, HACMP, Ansible, Kubernetes & Scripting).
• Demonstrates problem solving skills that span the application, middleware, and infrastructure levels. Ability to clearly communicate problem/resolution process to customers or management. 
• Actively participates in the planning and implementation of systems, infrastructure and related hardware and software.
• Provides advanced troubleshooting for infrastructure, networking, security, and application issues.
• Collaborates with technical staff, including project managers.
• Provides project architecture and oversight with in-depth technical expertise on infrastructure projects. Be able to serve as a Lead Engineer on engagements and work directly with Project Management, Account Management and Customer teams.
• Assess and recommend architectural designs/changes to customer systems in response to business or technical drivers. Customer liaison for solutions including presentation of design and deployment strategies.  Contribute to written proposals and develop technical documentation.
• Mentor and cross-train technical staff.
• Understanding daily administration of Linux servers, AIX servers, and SAN based mass storage assignment.
• Able to configure, integrate, maintain, debug performance issues, analyze recovery, and address user issues on standard Unix Platforms.
• Highly Knowledgeable around ESX VCenter Tasks including; Deployments, Cloning, Migrations, and API Calls.
• Provide Scripting support and scripting abilities within Perl, Python and Standard Shell commands.
• Understand IBM Virtualization layer including HMC’s and IBM Power Series Frame deployments.
• Ability to troubleshoot and provide Performance Analysis and Capacity Planning for Linux and AIX environments.
• Conduct research on emerging products, services, protocols, and standards in support of systems software procurement and development efforts.

Qualifications

• 7 years reasonable UNIX platforms/vendor experience
• Linux Server Technology support for a minimum of 7 years
• Experience managing Kubernetes on-prem solutions (Azure/AKS is a plus)
• Working knowledge of High Availability and Load balancing technologies
• Expertise in hardening, testing, and monitoring systems against possible security threats, with exposure to PCI and SOX standards
• Familiarity with SAN and NAS technology     
• Bachelor’s degree or combination of education/experience/certification

The company is an equal opportunity employer