Technical Customer Support Manager jobs in Cincinnati, OH

Are you looking for a full-time position that offers a great work-life balance and competitive compensation with opportunity for advancement? Do you favor a relaxed, collaborative office environment over corporate stuffiness? Come join a family-owned company whose mission is to provide excellent customer service to the building trades backed by a 70-year legacy of integrity.

Description of Role:        Candidate will create complete and accurate proposals as requested by customers or as directed by inside/outside salespersons within the company. Candidate shall interact with external customers and vendors in a professional manner at all times while answering questions or resolving disputes. Candidate will work in a team environment to provide excellent customer service. Candidate will take ownership of quotations/projects and issues that arise to allow outside salespersons maximum time to acquire/improve customer relationships.

Candidate will ship and receive material via parcel and LTL. Requires standing, lifting, and ability to operate a pallet jack. Candidate will maintain organization of warehouse environment and participate in physical inventory counts.

Duties:

• In-person.
• Provide selections and quotations on Blackmore and Glunt products as requested by Blackmore and Glunt staff and customers.
• Assist consulting engineers throughout the design and bidding process by providing product selections, submittals, schedules, and specifications.
• Read and interpret mechanical construction plans and specifications.
• Maintain job quote log in the Blackmore and Glunt customer relationship manager (CRM) software.
• Track order status and confirm deliveries.
• Become proficient in company computer-based business systems and equipment quotation and selection programs.
• Assist customers with technical issues and system problems.
• Attend internal and external systems/product training as required. This requires some travel by airplane and stays over several nights.
  
• Ship and receive material via parcel and LTL. Requires standing, lifting, and ability to operate a pallet jack.
• Candidate will maintain organization of warehouse environment and participate in physical inventory counts.

Compensation: $20/hr

Benefits (handbook supersedes below if discrepancies exist).

• Employee receives 2 weeks paid vacation, 1 week of sick leave, and 1 week of personal time accrued throughout the year..
• Eligible to participate in company health insurance plan. Company pays ~1/2 of premium.
• After meeting certain eligibility requirements, employee is eligible to receive mandatory Safe Harbor and discretionary Profit Sharing around 7/15 of each year. Subject to vesting schedule.
• After meeting certain eligibility requirements, eligible to contribute to company-sponsored, participant-directed, 401k/Roth 401k plan.
• After meeting certain eligibility requirements, employee is automatically enrolled in disability plan. This is paid by employee, but employee is “grossed up” for this benefit.
• Eligible to participate in health and child care FSA. Eligible to enroll in identity theft protection at no charge.