Technical Customer Support Manager jobs in Florence, AL

Job Description

Join Our Team : Seeking Passionate Customer Support Resource Agent!

Are you ready to become the ultimate connection between clients and their valued customers? Were on the lookout for vibrant individuals to join our team as Customer Support Resource Agent, working remotely to ensure seamless interactions and stellar experiences for all.

What Were Looking For :

We need someone who thrives in the realm of customer service, adept at handling inquiries, resolving issues, and transforming complaints into opportunities.

Your mission? To tackle challenges head-on, placing customer satisfaction at the forefront of every interaction.

Why Choose Us?

• Remote Flexibility : Work comfortably from your own home, enjoying the freedom of remote employment.
• Customer-Centric Focus : Be the hero who solves problems and delights customers for our esteemed clients.
• Pathways to Progress : Join a team that values your contribution and actively supports your professional growth.

Responsibilities of a Customer Support Resource Agent :

• Efficiently manage inbound and outbound calls with professionalism and courtesy.
• Utilize conversation prompts and scripts to address various topics and concerns.
• Identify customer needs, research issues, and provide effective solutions or alternatives.
• Seize opportunities to upsell products and enhance customer experience.
• Foster lasting relationships by going the extra mile for customers.
• Maintain detailed records of interactions in our call center database.
• Pursue ongoing education to enhance performance and knowledge.
• Meet or exceed personal and team performance targets.

Requirements :

• Excellent phone and verbal communication skills with a knack for active listening.
• Empathetic approach and adaptability to cater to diverse personalities.
• Strong multitasking abilities, adept at prioritizing tasks and managing time effectively.
• High school diploma or equivalent.
• Flexible schedule to accommodate various client needs.

Diverse Clientele :

Choose from a range of exciting clients including Theme Parks, Cruise Ships, Luxury Brands, Home Repair Stores, Road Assistance, and more!

Compensation :

Starting pay ranges from $11 - $15 per hour.

Set Your Own Schedule :

Take control of your work-life balance with the flexibility to set your own schedule!

Ready to embark on a journey where your passion for customer service drives success? Apply now and join our dynamic team!

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Requirements

Computer / Office Requirements Laptop or Desktop Computer Computer Monitor (15" or higher). Computer Hard Drive with only the following Operating Systems : Windows 10 or Windows 11.

Computer Hard Drive with 1 or more GHz dual-core processor and a memory of 8 GB RAM or more. Computer Keyboard and Mouse Hard-Wired Land Line Telephone (plain old telephone line) w / long distance and international long distance service (preferably through your cable provider) (required for a few clients) Hardwired Broadband Internet Service via DSL, Cable or Fiber Optic with an internet connection : minimum download speed of 10 Mbps or higher and a minimum upload speed of 3 Mbps or higher.

Internet Software : Chrome Noise canceling headset with microphone (Brands : Logitech, Plantronics or Microsoft) Some items are not needed at the time of application

Last updated : 2024-04-20