Technical Customer Support Manager jobs in Florence, SC

JOB DESCRIPTION:

Horry-Georgetown Technical College (HGTC) is a two -year community/technical college that offers more than 75 associate degree, diploma, and certificate programs for students who are either seeking quick entry into the workforce or desiring to transfer to a senior institution to pursue a bachelor’s degree. HGTC offers three convenient campus locations in South Carolina, including Myrtle Beach, Conway and Georgetown.

The Technology Solutions Department at Horry-Georgetown Technical College is seeking applications for a Manager of Enterprise Applications. The selected Manager will lead the modernization of the ERP system, aligning it with the latest business processes for enhanced operational efficiency and strategic decision-making. The qualified candidate will also be responsible for the seamless integration, customization, and ongoing maintenance of the ERP to ensure it meets dynamic business needs and unifies critical functions like finance, HR, and academics.

ADVERTISED SALARY:

$54,974 (Minimum)- $78,343 (Midpoint)

MINIMUM REQUIREMENTS:

A bachelor's degree in communications, business administration, computer science (information technology), mathematics, statistics, management information science or a related field and experience in telecommunications, data processing and/or information technology. Relevant experience may be substituted for bachelor's degree on a year-for-year basis. Preferred: Bachelor's degree and proficient in enterprise software applications, particularly ERP and CRM systems.

PREFERRED QUALIFICATIONS:

Bachelor's degree and proficient in enterprise software applications, particularly ERP and CRM systems. Familiarity with software development life cycle (SDLC) and business process improvement is also beneficial; Business Process Analysis and Requirements Gathering: Ability to understand and map business processes, and to gather and translate business requirements into technical solutions; Leadership and Management: Strong leadership skills to guide a team and manage projects. This includes the ability to manage work activities of direct reports in the area of application development; Communication: Excellent communication skills to liaise with various stakeholders, from technical staff to senior management; Problem-Solving: Ability to troubleshoot issues and devise solutions; Vendor Management: Experience in managing relationships with vendors/consultants, IT teams, and internal stakeholders.

SPECIAL INSTRUCTIONS TO APPLICANTS: Submit online application via: www.hgtc.edu/hr attaching resume and unofficial transcripts.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person