The IT Service Desk Manager ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Manages the staff and operations of an organization's technical help desk. Being an IT Service Desk Manager identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. In addition, IT Service Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The IT Service Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as an IT Service Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
DFW Security competes locally in an industry with worldwide revenues over $150 billion. The U.S. market accounts for 45% of industry revenues, driven by its strong residential and commercial security, video and smart technology markets.
DFW Security is the leader in the Dallas/Fort Worth Metroplex in cameras, smart home and alarm monitoring services. For almost 30 years, the founders of DFW Security have protected homes and businesses with cutting-edge technology at the best possible value.
Starting $17.50 / Hour
In a comfortable and fast-paced call center environment, Technical Support Representatives take calls from customers to help them understand/troubleshoot their security and home automation systems over the phone.
DFW Security is an equal opportunity employer, does not consider any protected traits (e.g. race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring.
This opportunity is Full-time, In-Office
Apply by email to hr@dfwsecurity.com with resume attached and “Support Rep” in the subject line.
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