Technical Customer Support Manager jobs in Kent, WA

The IT Service Desk Manager ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Manages the staff and operations of an organization's technical help desk. Being an IT Service Desk Manager identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. In addition, IT Service Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The IT Service Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as an IT Service Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer Relations Support Photo (VASR)
  • Customer Engineering Services (CES) -cesservice
  • Federal Way, WA FULL_TIME
  • Join Our Team Today!

    For a limited time, we are offering $1000 sign-on bonuses!

    • Looking to kickstart a career in technical services?

    • Do you value independence in planning out your workday?

    • Hoping to find a company that values maintaining a work/life balance?

    • Like the idea of a Monday-Friday daytime job?

    CES is looking for the right person to join our team; someone who has excellent communication skills, a keen sense of urgency, and loves to connect with individuals and share the CES story of why this is a great place to work!

    What You’ll Do…

    You will join a team of highly motivated individuals, who will train you on the tools and techniques we use and help pave the way to learn something new, probably everyday!

    The position is an entry-level, field service position that is critical to our business. You will provide support on multiple projects with a focus on merchandising, marketing promotions, equipment exchange, customer training, product and site aesthetics, and project-related services.

    You will have the opportunity to join a team of service representatives who provide best-in-class levels of customer service. You’ll be an important part of what works which includes:

    • Traveling to multiple customer locations on a daily basis

    • Interacting with customer’s employees, their management personnel, and their customers daily

    • Scheduling customer visits ensuring that projects and visit goals are completed timely

    • Assist customer with product promotion and support

    • Providing customer training as required

    • Performing basic equipment troubleshooting and software installation, removal, product and site aesthetics/cleaning, and project-related activities

    • Evaluating equipment condition

    • Utilizing a phone application ticketing system to record daily activities

    • Meeting established deadlines and reporting requirements associated with time reporting, expense reporting, credit card payments, and other areas as required


    About CES

    Customer Engineering Services, LLC (CES) is a provider of Technical Services. We provide product installation, preventative maintenance, on-site repairs, customer support, and helpdesk services for clients with inventory throughout the U.S.

    Customer Engineering Services is an Equal Opportunity Employer. CES does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

    Work Authorization

    Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.


    Requirements

    The successful candidate will have the following qualifications:

    • Prior experience in retail, merchandising, field service, or customer service preferred
    • The ability to relate to customers in a professional and courteous manner
    • Good written, verbal, and listening skills
    • Good time-management skills
    • Ability to perform timely and accurate reporting
    • Ability to travel extensively (occasional overnight stays)
    • Possess basic computer, mobile device, and web-based applications skills
    • Understanding of iPhone and Google Workspace Suite (a plus)
    • Some technical aptitude
    • The ability to maintain excellent attendance and adherence to assigned work schedules
    • The ability to lift up to 50lbs

    Requirements:

    • High School Diploma or GED (formal training/technical school courses a plus)
    • Prior field maintenance experience (a plus)
    • Basic Computer and Mathematical Skills
    • Ability to adapt to ever-changing environments and work assignments
    • Satisfactory driving record. Motor Vehicle report will be reviewed


    Benefits


    Bene
    fits and Perks:

    • Company-paid vehicle provided

    • Comprehensive insurance offerings including Health, Dental, and Vision; Employee Assistance Program; 401(k) matching program

    • Company Provided Cell Phone

    • Company Credit Card

    • Paid ST/LT disability

    • Paid Life Insurance Policy

    • Paid Time Off

    • Early Payday Options
  • 3 Days Ago

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Technical Support Engineer
  • Shape Technologies Group
  • Kent, WA FULL_TIME
  • General Purpose: Provide technical phone support to customers who are diagnosing, troubleshooting, repairing or debugging system issues. Major Duties and Responsibilities: Functions as first point of ...
  • 2 Months Ago

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Emergency Management Program Manager
  • VMFH Division Support Services
  • TACOMA, WA FULL_TIME
  • OverviewIn 2020 united in a fierce commitment to deliver the highest quality care and exceptional patient experience Virginia Mason and CHI Franciscan Health came together as natural partners to build...
  • 2 Months Ago

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RN Project Manager Performance Improvement
  • VMFH Division Support Services
  • TACOMA, WA FULL_TIME
  • OverviewIn 2020 united in a fierce commitment to deliver the highest quality care and exceptional patient experience Virginia Mason and CHI Franciscan Health came together as natural partners to build...
  • 23 Days Ago

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Tier 2 Technical Support Analyst
  • Tommy Bahama
  • Federal Way, WA FULL_TIME
  • Please click to review our Applicant Privacy Policy. HOW WE TAKE CARE OF YOU:For full time employees, Health, Dental, Vision, 401K with generous matching program, generous paid time off.Potential Annu...
  • Just Posted

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Technical Sales Manager - Northwest
  • Atkore
  • Kent, WA FULL_TIME
  • Technical Sales Manager - Northwest Who we are: Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together – a future focused on s...
  • 10 Days Ago

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0 Technical Customer Support Manager jobs found in Kent, WA area

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Workday Configuration Analyst
  • PDS
  • Kent, WA
  • Workday Configuration Analyst Job Description: We are seeking a skilled Workday Analyst to provide technical support, de...
  • 5/1/2024 12:00:00 AM

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Power Platform Developer
  • Hermanson Company
  • Kent, WA
  • Hermanson Company is a standout Mechanical company that has been doing business in the Puget Sound area since 1979. Over...
  • 5/1/2024 12:00:00 AM

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Technical Support Engineer
  • Shape
  • Kent, WA
  • General Purpose: Provide technical phone support to customers who are diagnosing, troubleshooting, repairing or debuggin...
  • 5/1/2024 12:00:00 AM

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IT Support - Seattle Bilingual English/Spanish
  • Alexandra Lozano Immigration Law PLLC
  • Seattle, WA
  • Overview: Do you want a job where you can show up and make a difference in the world every day? Are you ready to join a ...
  • 5/1/2024 12:00:00 AM

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MECM Technical Support Engineer
  • Experis
  • Redmond, WA
  • Our fortune 500 client, is seeking a MECM Technical Support Engineer to join their team. The ideal candidate will have e...
  • 4/30/2024 12:00:00 AM

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Field Network Support Engineer (West Coast)
  • BAXTER
  • Kent, WA
  • This is where you save and sustain lives At Baxter, we are deeply connected by our mission. No matter your role at Baxte...
  • 4/29/2024 12:00:00 AM

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Assistant Project Manager
  • Hermanson Company
  • Kent, WA
  • Hermanson Company is a standout Mechanical company that has been doing business in the Puget Sound area since 1979. Over...
  • 4/28/2024 12:00:00 AM

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Sr. Embedded Software Developer
  • Digital Control Incorporated
  • Kent, WA
  • Digital Control Incorporated (DCI) is the world's leading supplier of underground locating and steering products for the...
  • 4/27/2024 12:00:00 AM

Kent is a city located in King County, Washington, United States. It is the sixth largest city in the state. Kent is in the heart of the Seattle–Tacoma metropolitan area, located 19 miles south of Seattle and 19 miles northeast of Tacoma. Incorporated in 1890, it is the second oldest incorporated city in King County, after Seattle. Kent's population as of April 2010 was 92,411 according to the 2010 census. The total grew to an estimated 128,458 as of July 1, 2017, owing primarily to annexation. Kent is divided into three major regions: East Hill, the Valley, and West Hill. Downtown Kent is loc...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Customer Support Manager jobs
$113,299 to $149,564
Kent, Washington area prices
were up 2.8% from a year ago