Technical Customer Support Manager jobs in Knoxville, TN

Edgewater is seeking qualified candidates for an Operation Support Specialist opportunity for our customer, UCOR, in Oak Ridge, TN.

GRADE: 25

Pay Range: $35.00-$61.00

Closing date: 03.30.2022

Job Number: SAR 9302

Operation Support Specialist V

Grade 25

Education and Experience: Bachelor’s or demonstrated equivalent combination of education and experience. 10 years of relevant experience required

Level Specific Responsibilities:

• Under general management direction, is responsible for providing complex technical support to management by providing advice on various programs, processes and projects.
• May manage a major phase or component of program or project.
• Provides services and oversight to projects and operations, coordinates projects and operations regulatory interactions, and sets overall strategies, policies, procedures, and standards.
• Act as Subject Matter Expert as needed and appropriate.
• Investigates, analyzes, and determines solutions to problems; provides guidance to co- workers and management, regarding specific applications.
• Presents and recommends technical solutions to policy level issues. Ensures projects and operations achieve compliance and stewardship

Principal Responsibilities:

• Provides day-to-day support to projects and operations to ensure; 1) compliance with policies, requirements, and procedures and; 2) objectives are met or exceeded
• Recommends policy changes and develops implementation plans, as necessary
• Interfaces with management to develop and respond to external assessments and audits
• Participates in conducting assessments, as requested
• Conducts surveillance and compliance inspections, as assigned
• Compiles and analyze data for reports
• Develops and prepare reports, and provides presentation of findings
• Develops and maintains internal Performance Metrics charts and reports
• Supports regulatory agency and DOE interactions
• Prepares or supports preparation and implementation of permits and approvals
• Maintains flexibility to change and promote and/or support Continuous Process Improvement (CPI) activities
• Participate in causal analysis and root cause analysis, as needed
• Provide event critique and investigations services, in support of project work
• Conducts constructive and compliant event investigations, improve by obtaining feedback from participants and peer reviews, prior to issuing mandatory reports
• Monitors and implements an effective assessment program, ensuring assigned management assessments and observation are conducted by responsible managers and an acceptable level of performance is achieved
• Act as a records liaison for the organization
• Ensure accurate recordkeeping—maintain records in accordance with applicable Records Inventory and Disposition Schedules (RIDS)
• Assist in requested design reviews, procedure reviews, proposal reviews, cost/benefit analysis, and the review and analysis of specific plant maintenance /operating problems
• May prepare maps, drawings, and other graphics
• May write procedures, based on information supplied by others
• Supports initiation of permits and work requests, identify adverse cost/schedule trends, monitor progress, and write letters of instruction
• Act as technical/interpretative authority on applicable procedures, and ensure accuracy and timely development and revision
• Familiar with established policies, methods, and practices of the Company
• Maintains knowledge of safety policies and procedures and performs assigned duties in a safe manner, and, if supervising others, has responsibility for the safety of those being supervised; and ensures they comply with established safety policies and procedures and practice safe work habits
• Completes work assignments with a high level of personal accountability, teamwork, initiative, and quality
• Familiar with established policies, methods, and practices of the Company
• Performs other tasks, as assigned

If you are interested in being considered for this position and your resume clearly outlines your relevant experience for this position, please follow the application steps via our website: www.edgewatertech.net/careers

If your qualifications match our position requirements you will be contacted and provided additional details. Edgewater will not submit your resume without first having detailed discussions with you and obtaining your permission to do so.

WORKING WITH EDGEWATER

Edgewater offers the opportunity to structure benefit packages to best suit your needs. We offer multiple individual and family benefit options including paid time off, medical, dental, life, vision, and disability insurance, and a pre-tax 401(k) retirement account with Company matching contributions and 100% vesting for eligible participants beginning on DAY 1.

EQUAL OPPORTUNITY EMPLOYER

Edgewater is an Equal Opportunity Employer and all qualified applicants will be considered for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, protected Veterans, or individuals with disabilities.

View all Edgewater opportunities at www.edgewatertech.net/careers