Technical Customer Support Manager jobs in Manchester, NH

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

The Technical Solutions and Support Specialist is pivotal in the execution of our product roadmap and have a direct impact on our customer’s experience with Markem-Imaje products. As a global printer expert, you will provide best in class technical, application & documentation support to the business. Additionally, you will support the Product Development teams on existing product evolution and new product development, with a focus on the customer experience and serviceability.

Job Responsibilities: 
•    As a global printer expert, you will provide best in class technical, application & documentation support to the business spanning the entire product capability, including hardware, software, industrial integration, and application space. 
•    Work directly with engineering and quality teams as necessary to resolve technical issues.
•    Be a key contributor and work directly with the Product Development on existing product evolution and new product development, with focus on the customer experience and serviceability, as well as system feature and functionality.
•    Provide problem resolutions for technical issues escalated from our internal worldwide teams, and international business partners. 
•    Be a cross functional team member to identify corrective/preventive actions through root cause analysis. This includes investigative lab work to evaluate technical issue, test new products and features.
•    Engage with the technical service, sales community, and other key functions of the company to share product and application knowledge. 
•    This position may require some domestic and international travel in support of our service teams.
•    Document all support activity within escalation support software tool.

Job Requirements: 

•    Minimum of 4 years of experience working in multiple aspects of a technical role (technician or engineer) – working directly with customers and cross-functionally to resolve complex technical issues.
•    High Level of electromechanical and Networking aptitude, incl. IP Networking knowledge, computer system knowledge and databases.
•    Industrial integration and Industrial automation a plus.
•    Strong analytical and problem-solving skills with the ability to see problems as an opportunity.
•    Excellent verbal and written communication skills and the ability to communicate with all levels of the organization. 
•    Use various Micro Office tools, Jira and SAP a plus.
•    Engineering Degree or Technical School a plus.

The right candidate if you are aligned to our values and culture:  

•    Collaborative entrepreneurial spirit  
•    Winning through customers  
•    High ethical standards, openness and trust  
•    Expectations for results  
•    Respect and value people 
  
If you believe you match our values and have the experience we’re looking for, apply! We can’t wait to hear from you!

Work Arrangement : Onsite  

Salary Range : $85,000.00   - $105,000.00  

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position.  Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact keenehr@markem-imaje.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.

Job Function :