The IT Service Desk Manager ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Manages the staff and operations of an organization's technical help desk. Being an IT Service Desk Manager identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. In addition, IT Service Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The IT Service Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as an IT Service Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2025 Salary.com)
Join Our Team as a Maintenance Supervisor!
Are you a skilled and dedicated maintenance professional looking for a new opportunity to showcase your talents? Look no further! Our apartment community is seeking a Maintenance Supervisor to lead our maintenance team and ensure the smooth operation of our large complex.
**Position: ** Maintenance Supervisor
Company: Integrity Rise Management
At Integrity Rise, we take pride in providing exceptional living experiences for our residents. With a commitment to quality service and community satisfaction, we offer modern amenities and comfortable living spaces that our residents love to call home.
Responsibilities:
- Supervise and coordinate the activities of maintenance staff, including hiring, training, and performance management.
- Conduct regular inspections of buildings, grounds, and equipment to identify maintenance needs and ensure safety compliance.
- Prioritize and delegate maintenance tasks effectively to meet deadlines and maintain property standards.
- Oversee maintenance projects, including repairs, renovations, and preventive maintenance initiatives.
- Manage inventory and procurement of supplies, equipment, and materials.
- Respond promptly to maintenance requests and emergencies, providing efficient solutions and excellent customer service to residents.
- Maintain accurate records and documentation related to maintenance activities, expenses, and vendor contracts.
**Qualifications: **
- Minimum of 5 years of experience in maintenance, with 3 years in a supervisory or leadership role.
- Strong technical skills in plumbing, electrical, HVAC, and general maintenance repairs.
- Proven ability to lead and motivate a team, fostering a positive and collaborative work environment.
- Excellent communication and interpersonal skills, with the ability to interact effectively with residents, vendors, and colleagues.
- Detail-oriented with strong organizational and problem-solving abilities.
- Knowledge of safety regulations and best practices in property management.
**Benefits: **
- Competitive salary and benefits package
- Opportunities for professional development and advancement
- Collaborative and supportive work environment
- Employee discounts on rent and amenities
- Health, dental, and vision insurance options
- Retirement savings plan
Join our dynamic team and be a part of creating an exceptional living experience for our residents! If you have the skills, experience, and passion for maintenance leadership, we want to hear from you. Apply now to become our next Maintenance Supervisor and take the next step in your career with [Your Apartment Complex Name].
To apply, please submit your resume and cover letter detailing your relevant experience and qualifications.
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