The IT Service Desk Manager ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Manages the staff and operations of an organization's technical help desk. Being an IT Service Desk Manager identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. In addition, IT Service Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The IT Service Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as an IT Service Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Headquartered in New Hampshire, our client was established in 2017 to support real-time automated production monitoring for industrial manufacturers, through smart and innovative SaaS software. This growing startup achieves this by delivering readily available reports and workflows that necessitate no operator input, constituting their core products. These include the flagship Production Monitoring system, along with Digital GEMBA Boards and Condition Monitoring systems.
They are looking for a Technical Customer Support Lead, to provide technical guidance and resolution to its customers. This is an invaluable client partner that is dedicated to providing world-class customer technical support, focused on troubleshooting, and rectifying any problems, to get their manufacturing operations back online with as little downtime as possible. This role will be handling varying levels of technical issues.
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0 Technical Customer Support Manager jobs found in Nashua, NH area