Technical Customer Support Manager jobs in North Dakota

Job Title: Customer Support Manager (with 3D Printing Expertise)
Company: Protosthetics

Job Description:

Overview:
Protosthetics, a leader in cutting-edge prosthetic technology, is seeking a Customer Support Manager with specialized expertise in 3D printing to oversee our customer support operations. This role is pivotal in ensuring that our clients receive exceptional service and technical support, with a focus on leveraging 3D printing capabilities to enhance their experience.

Responsibilities:

• Team Leadership: Lead and mentor the customer support team, fostering a culture of excellence, collaboration, and continuous improvement.
• Technical Expertise: Serve as the resident expert in 3D printing technologies, providing guidance and support to both customers and internal team members.
• Process Optimization: Develop and refine customer support processes to leverage 3D printing capabilities effectively, ensuring efficient and effective resolution of customer inquiries and issues.
• Quality Assurance: Establish and maintain quality standards for customer support operations, ensuring that all interactions meet or exceed customer expectations.
• Training and Development: Develop training programs and materials to educate support team members on 3D printing techniques, troubleshooting, and best practices.
• Collaboration: Collaborate with cross-functional teams, including product development and engineering, to integrate customer feedback and insights into product improvements.
• Innovation: Identify opportunities to leverage 3D printing technology to enhance product offerings, reduce costs, and improve manufacturing processes.
• Vendor Management: Manage relationships with third-party vendors and suppliers of 3D printing equipment and materials, ensuring timely delivery and quality assurance.
• Continuous Improvement: Monitor key performance indicators and metrics related to customer support operations, identifying areas for improvement and implementing solutions.
• Customer Advocacy: Act as a champion for our customers, advocating for their needs and driving initiatives to enhance their overall experience with our products and services.

Qualifications:

• Proven experience in customer support or operations management, with expertise in 3D printing technologies.
• Have a driver's license and the ability to make local pickups for supplies as needed
• Strong leadership and team management skills, with the ability to inspire and motivate a diverse team to achieve excellence.
• In-depth knowledge of 3D printing processes, materials, and equipment, with hands-on experience in troubleshooting and optimization.
• Excellent communication and interpersonal skills, with the ability to interact effectively with customers, team members, and external partners.
• Analytical mindset with the ability to analyze data and metrics to drive decision-making and process improvement initiatives.
• Experience in the healthcare or medical device industry preferred, with knowledge of prosthetics or orthotics considered a plus.
• Commitment to customer service excellence and a passion for leveraging technology to make a positive impact on the lives of individuals with limb differences.

Join Our Team:
If you are a dynamic leader with expertise in 3D printing technologies and a passion for customer support, we invite you to join our team at Protosthetics. Apply now to be part of an innovative company dedicated to transforming the field of prosthetic technology and improving the lives of individuals worldwide through exceptional customer service and technical support.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

People with a criminal record are encouraged to apply

Ability to Relocate:

• West Fargo, ND 58078: Relocate before starting work (Required)

Work Location: In person