Technical Customer Support Manager jobs in San Diego, CA

The IT Service Desk Manager ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Manages the staff and operations of an organization's technical help desk. Being an IT Service Desk Manager identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. In addition, IT Service Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The IT Service Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as an IT Service Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer Relations Support Photo (VASR)
  • Customer Engineering Services (CES) -cesservice
  • Poway, CA FULL_TIME
  • Join Our Team Today!

    We are offering a sign on bonus!!!

    • Looking to kickstart a career in technical services?

    • Do you value independence in planning out your workday?

    • Hoping to find a company that values maintaining a work/life balance?

    • Like the idea of a Monday-Friday daytime job?

    CES is looking for the right person to join our team; someone who has excellent communication skills, a keen sense of urgency, and loves to connect with individuals and share the CES story of why this is a great place to work!

    What You’ll Do…

    You will join a team of highly motivated individuals, who will train you on the tools and techniques we use and help pave the way to learn something new, probably everyday!

    The position is an entry-level, field service position that is critical to our business. You will provide support on multiple projects with a focus on merchandising, marketing promotions, equipment exchange, customer training, product and site aesthetics, and project-related services.

    You will have the opportunity to join a team of service representatives who provide best-in-class levels of customer service. You’ll be an important part of what works which includes:

    • Traveling to multiple customer locations on a daily basis

    • Interacting with customer’s employees, their management personnel, and their customers daily

    • Scheduling customer visits ensuring that projects and visit goals are completed timely

    • Assist customer with product promotion and support

    • Providing customer training as required

    • Performing basic equipment troubleshooting and software installation, removal, product and site aesthetics/cleaning, and project-related activities

    • Evaluating equipment condition

    • Utilizing a phone application ticketing system to record daily activities

    • Meeting established deadlines and reporting requirements associated with time reporting, expense reporting, credit card payments, and other areas as required


    About CES

    Customer Engineering Services, LLC (CES) is a provider of Technical Services. We provide product installation, preventative maintenance, on-site repairs, customer support, and helpdesk services for clients with inventory throughout the U.S.

    Customer Engineering Services is an Equal Opportunity Employer. CES does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

    Work Authorization

    Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.


    Requirements

    The successful candidate will have the following qualifications:

    • Prior experience in retail, merchandising, field service, or customer service preferred
    • The ability to relate to customers in a professional and courteous manner
    • Good written, verbal, and listening skills
    • Good time-management skills
    • Ability to perform timely and accurate reporting
    • Ability to travel extensively (occasional overnight stays)
    • Possess basic computer, mobile device, and web-based applications skills
    • Understanding of iPhone and Google Workspace Suite (a plus)
    • Some technical aptitude
    • The ability to maintain excellent attendance and adherence to assigned work schedules
    • The ability to lift up to 50lbs

    Requirements:

    • High School Diploma or GED (formal training/technical school courses a plus)
    • Prior field maintenance experience (a plus)
    • Basic Computer and Mathematical Skills
    • Ability to adapt to ever-changing environments and work assignments
    • Satisfactory driving record. Motor Vehicle report will be reviewed


    Benefits


    Bene
    fits and Perks:

    • Company-paid vehicle provided

    • Comprehensive insurance offerings including Health, Dental, and Vision; Employee Assistance Program; 401(k) matching program

    • Company Provided Cell Phone

    • Company Credit Card

    • Paid ST/LT disability

    • Paid Life Insurance Policy

    • Paid Time Off
  • 14 Days Ago

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Customer & Technical Support Specialist
  • ITW
  • Vista, CA FULL_TIME
  • Company DescriptionRxSafe LLC is a rapidly growing medical robotics device company located in Vista, CA. Our cutting-edge pharmacy automation systems including robotic compliance packaging and invento...
  • 1 Month Ago

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Customer Technical Support Specialist - Remote
  • Tandem Diabetes Care
  • San Diego, CA FULL_TIME
  • Compensation ranges from $18.50 - $21.50/hr depending on location and shift. GROW WITH US: Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their h...
  • 21 Days Ago

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Technical Product Manager - Customer Experience
  • ServiceNow
  • San Diego, CA FULL_TIME
  • Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can ...
  • 12 Days Ago

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Senior Manager of Customer Support
  • External Job Board
  • San Diego, CA FULL_TIME
  • Overview: CAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry. CAMP is the pre-eminent brand in its industry and is the ...
  • 1 Month Ago

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Customer Support Manager
  • Wonder Works Construction Corp.
  • San Diego, CA FULL_TIME
  • Company DescriptionWonder Works is one of the most respected Development and Construction firms in the Tri-State area that have earned its reputation by building with integrity and quality since 1987....
  • Just Posted

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0 Technical Customer Support Manager jobs found in San Diego, CA area

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IT Support Engineer Tier 3 (MSP)
  • Value Logic Inc
  • Carlsbad, CA
  • Job Description Job Description We are looking for a technology professional interested in joining a small, fun, fast-pa...
  • 4/26/2024 12:00:00 AM

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Field Service Representative
  • Hardy Process Solutions, Inc.
  • San Diego, CA
  • ** Field Service Representative** **Job Category****:** Engineering **Requisition Number****:** TECHN10382 Showing 1 loc...
  • 4/26/2024 12:00:00 AM

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Account Manager - Technology Industry - Remote
  • The Select Group
  • San Diego, CA
  • Account Manager Technology Industry - Remote The Select Group is looking for high-impact sales professionals to join our...
  • 4/26/2024 12:00:00 AM

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Business Intelligence Analyst - Remote with limited Travel!
  • Beacon Hill Staffing Group
  • San Diego, CA
  • Position: Business Intelligence Analyst The Business Intelligence Analyst partners with our client's corporate office an...
  • 4/26/2024 12:00:00 AM

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Remote Customer Technical Support Specialist (French Bilingual Required)
  • Tandem Diabetes Care Inc.
  • San Diego, CA
  • ** Remote Customer Technical Support Specialist (French Bilingual Required)** **Job Category****:** Technical Service **...
  • 4/25/2024 12:00:00 AM

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Senior Manager Customer Support
  • Component Control - a CAMP Company
  • San Diego, CA
  • Overview: CAMP Systems is the leading provider of aircraft compliance and health management services to the global busin...
  • 4/24/2024 12:00:00 AM

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Technical Support Representative
  • ChiroTouch
  • San Marcos, CA
  • Our Company: At PracticeTek, we believe healthcare should be easy for providers, accessible for patients, and simple for...
  • 4/22/2024 12:00:00 AM

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Customer & Technical Support Specialist
  • Itw
  • Vista, CA
  • RxSafe LLC is a rapidly growing medical robotics device company located in Vista, CA. Our cutting-edge pharmacy automati...
  • 4/22/2024 12:00:00 AM

According to SDSU professor emeritus Monte Marshall, San Diego Bay is "the surface expression of a north-south-trending, nested graben". The Rose Canyon and Point Loma fault zones are part of the San Andreas Fault system. About 40 miles (64 km) east of the bay are the Laguna Mountains in the Peninsular Ranges, which are part of the backbone of the American continents. The city lies on approximately 200 deep canyons and hills separating its mesas, creating small pockets of natural open space scattered throughout the city and giving it a hilly geography. Traditionally, San Diegans have built the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Customer Support Manager jobs
$113,117 to $149,323
San Diego, California area prices
were up 2.6% from a year ago