Technical Customer Support Manager jobs in Springfield, OH

Description

Job Code: 104575

Support Company Operations initiatives associated with the applicable technical functions of service and plant/distribution type activities. Provide oversight and support to company field personnel conducting various tasks related to service/plant type activities to ensure compliance.

Key Results:

• Compliance with NiSource Gas Standards, as well as all other regulatory requirements; pertaining to field tasks being conducted
• Effective, knowledgeable, safety conscious operations personnel
• Effective communications with field employees
• Ensuring well trained and properly qualified workforce in accordance with NGA Operator Qualification Plan

• Conduct QA(Quality Assurance)/QC(Quality Control) audits on company operations field personnel involved in service/plant-distribution type activities
• Ensure compliance with all applicable Gas Standards, as well as other regulatory requirements; as it pertains to tasks being conducted
• Effectively communicate and correct on-site any violations of procedures observed
• Provide coaching when deemed necessary to educate on proper procedures to follow for tasks conducted
• Ensure all safety requirements are followed for field tasks conducted and proper PPE donned
• Document and report any findings(violation of procedures) observed
• Provide recommendations to leadership in regards to additional training that may be needed based on field observations
• Assist local management in developing a process improvement plan when deemed necessary
• Communicate with training department any gaps observed based on field observations
• Ensure an un-biased evaluation of company personnel while conducting QA/QC's
• Communicate with various Operating Areas to plan and organize QA/QC schedule
• Provide additional support as needed to local areas when deemed necessary
• Conduct QA/QC service type audits on employees across the NiSource footprint
• Conduct QA/QC audits on plant/distribution employees throughout the operating areas
• Assist as needed in combined team audits(team audits are conducted four times a year in various state)
• Travel to various states when needed for training and to attend meetings

Required Qualifications for Position

• Knowledgeable in field operations and state specific Policies and Procedures
• Minimum two years' experience in service/meter technician type activities
• Effective written and oral communications skills
• Strong planning and organizational skills
• Interpersonal skills, enjoy working in a team type environment

Preferred Additional Qualifications for Position

• Minimum two years experience in plant/distribution type activities
• Knowledgeable in operations computer support systems
• Prior training experience
• Bachelor degree in business or technical discipline
• Prior leadership experience
• Prior auditing experience in field activities

Disclaimer

The preceding description is not designed to be a complete list of all duties and responsibilities required of the position.

Inclusion & Diversity
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.

Respect and take into consideration diversity within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all backgrounds.

Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.

Equal Employment Opportunity
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, genetic information, or any protected group status as defined by law. Each employee is expected to abide by this principle.

By applying, you may be considered for other job opportunities.

Safety Statement
Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.

Salary Range:

Posting Start Date:

Posting End Date (if applicable):