Technical Sales Support Specialist jobs in Alexandria, VA

Technical Sales Support Specialist provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues. Provides troubleshooting assistance for customer orders and account statuses. Being a Technical Sales Support Specialist provides documentation on product specifications and usage to the sales team. May require a bachelor's degree in area of specialty. Additionally, Technical Sales Support Specialist typically reports to a supervisor or manager. To be a Technical Sales Support Specialist typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)

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Knowledge Management Technical Support Specialist
  • Na Ali'i Consulting & Sales, LLC.
  • Reston, VA FULL_TIME
  • Overview

    Nakupuna Companies is seeking a candidate to be a Knowledge Management Technical Support Specialist at the Defense Threat Reduction Agency (DTRA), Operations & Integration Directorate (O&I), Operational Analysis Department, OAM Division.  Candidate will be responsible for managing the systems and platforms utilized for the dissemination of intelligence products in support of the Agency, DoD, and Intelligence Community (IC); and to shape solutions that will lead to improved organizational effectiveness and decision making.  Work will be completed at a government facility in Reston, VA.

    Responsibilities

    The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign additional duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

    • Manage the systems and platforms utilized for the dissemination of intelligence products in support of DTRA, DoD, and the IC.
    • Shape solutions that will lead to improved organizational effectiveness and decision making.
    • Provide basic Tier 1 support to resolve user issues when requested.
    • Manage, create, modify, and remove user accounts/groups.
    • Provide training/support on system configuration, troubleshooting, procedures, and maintenance.
    • Conduct quality control on products by reviewing and ensuring products conform to standards, and ensure content is correctly annotated.
    • Lead Knowledge Management Working Groups (KMWG) to ensure knowledge sharing is occurring throughout the enterprise and enabling collaborative work.
    • Ensure all systems conform to established SOPs as provided by customer leadership.

    Qualifications

    Education and Experience:

    • Associate’s or bachelor’s degree from an accredited college or university with a major in a technology field, including Computer Science, Software Engineering, Advanced Analytics.
    • A minimum of five years’ experience in the IC.
    • Security , SSCP, etc. Formerly DoD 8570 IAT II-level certification is required.
    • Knowledge and experience with a programming language, specifically Python or Groovy. Experience with JavaScript and CSS a plus.
    • Knowledge and experience with Jira and Confluence administration, specifically building and maintaining complex Jira Projects and Confluence Spaces.
    • Experience creating and maintaining a KM Plan of Action to capture tacit and explicit knowledge and lessons learned throughout an organization.
    • Experience leading meetings with stakeholders from across the enterprise to ensure unified vision for success.
    • Demonstrated proficiency managing, integrating, and curating a web presence across multiple platforms.
    • Experience managing content and disseminating intelligence products.
    • Excellent written and oral communication skills and experience developing and presenting complex information to senior Government officials using Microsoft Office Suite applications.
    • Strong analytical, statistical, and organizational skills required.
    • Excellent time management skills required.

    Physical Requirements: Employee needs to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear. Most positions require ability to work with a computer for extended periods of time reading, reviewing/analyzing information, and providing recommendations, summaries and/or reports in written format. Must be able to effectively communicate with others verbally and in writing. Employee may be required to occasionally lift and/or move moderate amounts of weight, typically less than 20 pounds. Regular and predictable attendance is essential.

     

    Clearance Requirements: Applicant must possess an active Top Secret security clearance and be eligible for immediate SCI nomination and indoctrination. Must be a U.S. Citizen.

     

    Work Locations: Reston, Virginia.

     

    Physical Requirements: In addition to the skills and qualifications mentioned above, candidates must, at a minimum, be able to meet the following physical requirements.

    • Ability to lift up to 25 pounds
    • Ability to use stairs without assistance
    • Ability to perform repetitive motions with the hands, wrists, and fingers
    • Ability to engage in and follow audible communications in emergency situations
    • Ability to sit for prolonged periods at a desk and working on a computer
  • 1 Month Ago

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IT Support Specialist II
  • TECHNICAL RESOURCES INT'L
  • Bethesda, MD FULL_TIME
  • Job Description: Serve as first contact for users submitting inquiries and issues via multiple channels, including phone, web chat, email, and ticketing. Demonstrate sound customer service and telepho...
  • 23 Days Ago

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IT Support Specialist
  • Technical Resources International, Inc.
  • Bethesda, MD FULL_TIME
  • Location Bethesda, MD 20817 US (Primary) Category Information Technology Job Type Full-Time Education Bachelor's Degree Travel None Job Description Serve as first contact for users submitting inquirie...
  • 14 Days Ago

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Administrative Support Specialist
  • Na Ali'i Consulting & Sales, LLC.
  • Washington, DC FULL_TIME
  • Overview Nakupuna Consulting is looking for an Administrative Support Specialist to provide professional services to the program office leadership of PMS-317, who is responsible for a portfolio of wea...
  • 1 Month Ago

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Customer Support Specialist (Technical)
  • Peraton
  • Sterling, VA FULL_TIME
  • Responsibilities Peraton is seeking a Customer Support Specialist (Technical) to join our team of qualified and diverse individuals. The Customer Support Specialist will be a member of the Department ...
  • Just Posted

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Technical Support Specialist II
  • PBS
  • Arlington, VA FULL_TIME
  • Position Title: Technical Support Specialist IIDepartment: Infrastructure & OperationsCorporate Area: Technology & OperationsStatus: Regular, Full time ExemptManager Title: Position Overview:This posi...
  • Just Posted

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0 Technical Sales Support Specialist jobs found in Alexandria, VA area

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Technical Support Specialist
  • Human Resource Certification Institute Inc.
  • Alexandria, VA
  • * This is a hybrid role with 3-4 days in-office and 1-2 days remote per week.Please apply onlinehttps://www.hrci.org/abo...
  • 4/27/2024 12:00:00 AM

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Technical Support Specialist - Lvl4
  • Solutions LLC
  • Arlington, VA
  • Title: Technical Support - Specialist Lvl4 PIPELINE Position Description: Solutions LLC is supporting our prime contract...
  • 4/27/2024 12:00:00 AM

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Technical Support Specialist
  • Acuity, Inc.
  • Herndon, VA
  • Overview Acuity, Inc. is seeking an enthusiastic, motivated, and driven professional to fill the role of Technical Suppo...
  • 4/26/2024 12:00:00 AM

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Technical Support Specialist
  • Carahsoft
  • Reston, VA
  • We are seeking a skilled Technical Support professional to join Carahsoft. As a Technical Support Specialist, you will b...
  • 4/25/2024 12:00:00 AM

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Technical Support Specialist
  • Brookfield Properties
  • Washington, DC
  • Location DC Office - 655 New York Avenue NW Suite 800 Business At Brookfield Properties, our global network and relation...
  • 4/25/2024 12:00:00 AM

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Technical Support Specialist
  • Cloudforce
  • Bethesda, MD
  • Job Title: Technical Support Specialist Location: On-Site - Bethesda, Maryland or National Landing, Virginia Type: Full ...
  • 4/25/2024 12:00:00 AM

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Technical Support Specialist
  • Convergenz
  • Alexandria, VA
  • SECRET Clearance REQUIRED: Provides advanced technical advice and guidance on installation, adaptation, configuration or...
  • 4/23/2024 12:00:00 AM

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Technical Support - Specialist
  • Novel Applications of Vital Information
  • Arlington, VA
  • Residency Status: ALL Candidates Must Be A U.S. Citizen Clearance: Please not All CandidatesMust possess an Active TS cl...
  • 4/23/2024 12:00:00 AM

Alexandria is an independent city in the Commonwealth of Virginia in the United States. As of the 2010 census, the population was 139,966, and in 2016, the population was estimated to be 155,810. Located along the western bank of the Potomac River, Alexandria is approximately 7 miles (11 km) south of downtown Washington, D.C. Like the rest of Northern Virginia, as well as Central Maryland, modern Alexandria has been influenced by its proximity to the U.S. capital. It is largely populated by professionals working in the federal civil service, in the U.S. military, or for one of the many private...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Sales Support Specialist jobs
$62,302 to $85,592
Alexandria, Virginia area prices
were up 1.3% from a year ago

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