Technical Sales Support Specialist jobs in Alabama
Technical Sales Support Specialist provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues. Provides troubleshooting assistance for customer orders and account statuses. Being a Technical Sales Support Specialist provides documentation on product specifications and usage to the sales team. May require a bachelor's degree in area of specialty. Additionally, Technical Sales Support Specialist typically reports to a supervisor or manager. To be a Technical Sales Support Specialist typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
Recently Added Technical Sales Support Specialist jobs
Technical Support Specialist
- Nouryon
-
Axis, AL
FULL_TIME
- We are looking for team members who bring ideas forward, champion others and work together to do better. Does that sound like you? Technical Support Specialist About The Job: Nouryon’s Le Moyne, Alabama location is looking for top candidates to fill the key role of Technical Support Specialist. This position is essential to: Providing users with technical support, guidance on usage and adoption of IM services to designated sites. The PSO offers assistance to and guidance on IM activities related to their respective sites. The PSO plays a key part in driving or participating in service improvement and optimization initiatives. In Your Future Role as a Technical Support Specialist, You Will: Provide Technical Support to sites – 40%. Provisioning of Services at sites – 20%. Guide users on “how to use” and promote adoption of services - 15%. Coordinate site related IM activities (including global operations, communication and projects) - 10%. Second Line Support for Helpdesk and Onsite Support personnel – 10%. Actively monitor site demands and represent the sites in IM – 5%. Fulfill the role as R&D PSO – 10-30%. Fulfill the role as Subject Matter Expert (SME) – 5 -10%. Resolve incidents and service requests. Actively monitor assigned support groups and pick up incident tickets and service requests. Travel to designated sites when needed. Provide technical guidance to sites when requested. Author and updates relevant documentation. Actively asks for input from the sites related to demands. Adopts continual improvement mindset and drives needed improvement initiatives or actively provides input on the same. Handle escalations from Helpdesk and Onsite Support. Promote IM standards and adaptation of services to increase user productivity. Partake in the different forums and projects as expert on site specific requirements and/or prerequisites. Manages IM site specific contracts and procurements. Build needed expertise knowledge and support others (SME). Build knowledge on R&D specific SW and HW solutions (R&D PSO) and provide R&D specialized support. Provide dedicated white glove VIP support and be a part of the VIP on-call rooster. We Believe You Bring: General high/upper secondary school or higher with relevant technical training. Minimum of 5 years of experience related to end user support with a strong service centric and problem-solving mindset. Demonstrated ability to act autonomously and a continual improvement way of working. Demonstrated experience from guiding first line support and acting as a support point of escalation (second line support). Great if you Have: Soft skills : Communication Skills: The technician should be able to explain complex technical issues in simple terms to non-technical staff. Basic English is required. Problem-Solving Skills: They should have the ability to think logically and solve problems efficiently. Customer Service Skills: They should have excellent customer service skills and be able to handle difficult situations with patience and professionalism. Teamwork: They should be able to work effectively as part of a team, as well as independently. Time Management: They should have the ability to prioritize tasks and manage their time effectively. Documentation: Write or update documents in an organized and correct manner as well as user friendly format. Way of Working: ITIL fundamentals. Technical skills: Advanced Troubleshooting: The technician should be able to diagnose and resolve basic hardware, software, and networking issues. Knowledge of Operating Systems: They should have in-depth knowledge of various operating systems like Windows, Linux, and macOS. Networking Skills: Knowledge of network technologies, protocols, and equipment is crucial. This includes understanding TCP/IP, VPN, LAN/WAN, and wireless networking. Database Management: They should be familiar with SQL or other database management systems. Software Application Knowledge: They should have a deep understanding of common software applications and be able to troubleshoot them effectively. We Believe You Are: Able to Collaborates Globally Develops People Drives Performance Serves Customers Thinks Critically Quality Control Systems Administration Technology Asset Management Technology Requirement Analysis Good to know: This is a permanent position on a full-time basis, reporting to the IM Manager of IM Services based in Mexico. Please apply via our online recruitment system. We will not accept applications via e-mail. Once it's with us we will review to see if we have a match between your skills and the role! For more information about our hiring process, visit: nouryon.com/careers/how-we-hire/ We look forward to receiving your application! We kindly ask our internal candidates to apply with your Nouryon email via Success Factors. About Nouryon: We’re looking for tomorrow’s Changemakers, today. If you’re looking for your next career move, apply today and join Nouryon’s worldwide team of Changemakers in providing essential solutions that our customers use to manufacture everyday products such as personal care, cleaning, paints and coatings, agriculture and food, pharmaceuticals, and building products. Our employees are driven by the wish to make an impact and actively drive positive change. If that describes you, we will gladly make way for your ambitions. From day one we support you with your personal growth, through challenging positions and comprehensive learning and development opportunities, in a dynamic, international, diverse, and proactive working environment. Visit our website and follow us on LinkedIn . #WeAreNouryon #Changemakers We have already chosen our sourcing channels for this recruitment and kindly ask not to be contacted by any advertisement agents, recruitment agencies or staffing companies. Nouryon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected under applicable federal, state, or local law.
- 5 Days Ago
Technical Support Specialist
- City of Tuscaloosa
-
Tuscaloosa, AL
FULL_TIME
- The purpose of this classification is to perform technical work functions associated with telephone, computer hardware, computer software and network operations. This classification assists with help ...
- 6 Days Ago
Technical Support Specialist - (88442)
- Sanmina
-
Plant, AL
FULL_TIME
- At SCI Technology, a Sanmina Company, we serve those who serve by delivering innovative, trusted and comprehensive products and services that meet and exceed the unique needs of the Defense and Aerosp...
- 16 Days Ago
Technical Support Specialist - (84019)
- Sanmina
-
Plant, AL
FULL_TIME
- Sanmina Corporation (Nasdaq: SANM) is a leading integrated manufacturing solutions provider serving the fastest-agrowing segments of the global Electronics Manufacturing Services (EMS) market. Recogni...
- 25 Days Ago
Testing Specialist – Technical Training Support
- Southern Company
-
Birmingham, AL
FULL_TIME
- Testing Specialist – Technical Training Support SCS Technical Training Support WORK LOCATION & SCHEDULE Location: This position will be located at The Energy Center in Birmingham, AL Relocation: No re...
- 2 Months Ago
Automotive Lift Parts and Technical Support Specialist
- BendPak
-
Theodore, AL
FULL_TIME
- POSITION/TITLE: T1 - Parts and Technical Support Specialist DEPARTMENT: Call Center REPORTS TO: Call Center Technical Support and Service Center Manager JOB SUMMARY: THIS IS NOT AN I.T. POSITION. Expe...
- 5 Days Ago
Technical Sales Support Specialist jobs at Popular Companies
Technical Support Specialist
- Johnson Controls International
-
Coruna, A Coruna
- Field Tech Support Engineer – Sensormatic Solutions Sensormatic Solutions, a unit of Johnson Control, is a leading globa...
- 5/10/2024 12:00:00 AM
Technical Support Consultant
- Kaseya Limited
-
Columbia, SC
- Kaseya ® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Pro...
- 5/10/2024 12:00:00 AM
Technical Support Specialist
- Cypress HCM
-
Orlando, FL
- Technical Support Engineer – Service Management Position Overview: We are looking for an experienced Support Engineer wi...
- 5/10/2024 12:00:00 AM
Technical Sales Support Specialist
- Addison Group
-
Arlington, TX
- Job Overview In charge of coordinating all aspects of the product line to ensure orders are fulfilled in alignment with ...
- 5/9/2024 12:00:00 AM
Technical Support Specialist
- LHH
-
Dallas, TX
- Support engineering role W2, contract, on-site, zip code 75219 in Dallas TX IT support, level 2 to 3, AZURE, Slack, Zoom...
- 5/9/2024 12:00:00 AM
IT Technical Support Consultant
- Turner & Townsend
-
San Francisco, CA
- Company Description From the inception of a project through to completion and beyond, Turner & Townsend help to deliver ...
- 5/8/2024 12:00:00 AM
Technical Sales Support Specialist
- Zoho
-
Bastrop, TX
- Zoho Corporation | Temporary **Technical Sales Support Specialist** Bastrop, United States | Posted on 02/04/2022 {{getI...
- 5/6/2024 12:00:00 AM
Technical Support Specialist
- Harvey Nash
-
Orlando, FL
- We are looking for an experienced Support Engineer with a passion for excellence. The Technical Support Engineer will be...
- 5/6/2024 12:00:00 AM
About Alabama
Alabama (/ˌæləˈbæmə/) is a state in the southeastern region of the United States. It is bordered by Tennessee to the north, Georgia to the east, Florida and the Gulf of Mexico to the south, and Mississippi to the west. Alabama is the 30th largest by area and the 24th-most populous of the U.S. states. With a total of 1,500 miles (2,400 km) of inland waterways, Alabama has among the most of any state.
Alabama is nicknamed the Yellowhammer State, after the state bird. Alabama is also known as the "Heart of Dixie" and the "Cotton State". The state tree is the longleaf pine, and the state flower is...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Sales Support Specialist jobs
$51,552 to $70,824
Most Popular Cities in Alabama for Technical Sales Support Specialist Jobs
What does a Technical Sales Support Specialist do?
Technical Sales Support Specialist in Austin, TX
We are looking for a dynamic and energetic Technical Support Specialist based out of our West Orange, NJ office who can both support our sales team and help our external customers optimize usage of our Orbitvu solutions here in the newly-launched US market.
January 28, 2020
Technical Sales Support Specialist in Billings, MT
You may be interested in a Technical Sales Specialist role with the market leading … of market leading high tech instruments with the support of Product Specialists.
January 24, 2020
Technical Sales Support Specialist in Columbus, MS
This position supports the Business Development Representatives with technical lighting support.
January 28, 2020