Technical Service Manager jobs in Danbury, CT

Are you a dynamic leader who thrives on taking charge and delivering exceptional results? At Precision Garage Door, we're looking for a Location Manager who is ready to take the reins, inspire a team, and ensure our customers receive top-tier service every time.

A location manager is a warehouse and field supervisor with a drive to make others around him better. This person is responsible for leading a location's success on and off the field. A location manager encourages a positive culture and is responsible for increasing the teams sales, customer satisfaction and morale on a day to day basis, while being conscious of the location's productivity. The goal of this position is to make sure that each location is running smoothly. Servant leadership is a must.

Responsibilities

Answer phone calls from technicians and aid with technical question

Lead team of technicians/installers while maintaining positive morale

Onboard new employees

• Provide with tablet
• Clothing
• Tools
  
  

Perform proper discipline protocol with the technicians

• Ex: poor truck maintenance, poor inventory, lateness, callbacks, problems found at callbacks
  
  

Organize employee get togethers to build positive culture and camaraderie

Promote positive culture around office

Help Customers Who Visit Showroom

Organize trash and metal pickup

Meet with customers for showroom appointments when needed

Technicians

• Help techs in field technically
• Go to repeat call backs, this is a call back that a tech went to 1 time before and did not fix issue
• Review service callbacks, provide preventative measures
• Assist technicians and installers on job sites
• Maintain and generate sales through service call and/or door estimates minimum, or installations of $15,000 per month
• Utilization is the number one priority at all times. This can be accomplished by going to call backs, service jobs, door estimates.
• Reconcile payments from previous day
  
  

Installers

• Install when needed
• Review install callbacks, provide preventative measures
• Ability to complete difficult/high end installations
  
  

Callbacks

Receive deliveries when needed

• Utilize forklift
  
  

Pull inventory

Maintain truck inventory, as well as truck maintenance including inspections, registrations, oil changes, for teams fleet

• Responsible for organization of truck registration, insurance, EZ pass
  
  

Monitor inventory, update through sheets (daily or every other day)

Create inventory orders when needed

Update graveyard doors

Order office supplies when needed

Go over installations with installers each day

Maintain building, general maintenance

Pay And Benefits

We offer competitive pay, comprehensive benefits, bonuses, incentives, a company vehicle, PTO, vacation time, and 401K plans. Year-round employment guarantees consistent work to keep you occupied, especially during the winter months. Join our team with a base salary plus commission structure that earns up to between $70,000 - $120,000.

If you're looking for a company that prioritizes your success, offers room for growth, and empowers you to take charge of your earnings, we'd love to connect with you. Apply today!

Basic Qualifications

• Maintain clean driving record
• Maintain clean legal record
• Must be a certified technician/installer
• Must be able to install garage door
• US citizen or alien authorized to work in the US
• Valid driver’s license
  
  

APPLY NOW!