Technical Support Manager jobs in Adams, MA

CSO is seeking a Case Manager to join our Family Support Services team in Pittsfield. Our team provides community-based care to children, adults, and families, emphasizing crisis stabilization and ongoing support through the Children's Behavioral Health Initiative (CBHI). We focus on improving mental health and strengthening family structures

As a Case Manager in our Family Support Services program:

You Will:

• Provide skills training and assistance in areas of daily living activities including basic living, interactive and parent skills. Assist in developing communication and conflict resolution skills and act as a role model for interpersonal relationships.
• Help parents meet children's daily needs; observe and document child growth and development.
• Assist with family advocacy needs; facilitate "mediation" as appropriate.
• Provide counseling and intensive support to consumers during psychiatric crises or periods of transition.
• Assist consumer with identifying appropriate mental health and medical services and accessing services of choice.
• Provide assistance with developing and maintaining a "natural support network" of family and friends.
• May provide Behavior Monitoring services to youth, including implementation and monitoring of the youth's behavior treatment plan, ensuring reinforcement of the plan by the parent/guardian/caregiver, reporting progress to, and working closely with the Behavior Management Clinician to ensure behavior management plans are implemented as developed.
• May provide Therapeutic Mentoring services to youth, including role playing, teaching of alternative strategies, provision of anticipatory guidance, behavioral rehearsals, and exposure to social situations in which age-appropriate skills can be practiced.
• May provide Recovery Support Navigation services including exploring treatment recovery options with clients, developing a set of goals and objectives in conjunction with the client based on identified needs, providing education and resources, and assisting clients in accessing treatment and community supports.
• Provide transportation for consumers as appropriate, following program guidelines.
• Maintain appropriate contacts with family members, others in the "natural helping network," outpatient therapists, and others as necessary to support consumers.

Qualifications

• Bachelor's Degree in a mental health field
• Experience working with children and families
• Valid driver's license and reliable transportation.
• Bilingual candidates are strongly encouraged to apply, (English/Spanish speaking.)

What We Offer:

Competitive salaries, full health and dental coverage, free CEUs for in-house training, ample paid time off, a 403B retirement savings plan, employee referral bonuses, group rate supplemental insurances, a premier employee assistance program, personal cell phone plan discounts, and a flexible, supportive work environment fostering collaboration.

Our Agency:

Clinical & Support Options, Inc. is a dynamic behavioral health organization serving Western Massachusetts for over 50 years. With offices across Springfield, Northampton, Greenfield, and beyond, we're dedicated to providing comprehensive support to individuals and families. Join our team of over 650 multi-disciplinary staff and become part of a collaborative environment where excellence is fostered internally and partnerships are forged externally with community organizations. At CSO, you'll find a flexible and supportive work environment that encourages collaboration and growth. Join us and make a positive impact on thousands of lives in our communities! EOE/AA

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Job Type: Full-time

Pay: $38,000.00 - $40,000.00 per year

Benefits:

• 403(b)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Mileage reimbursement
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (Required)

Ability to Relocate:

• Pittsfield, MA 01201: Relocate before starting work (Required)

Work Location: In person