Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
OVERVIEW:
SUPPORT SOLUTIONS OF THE MID-SOUTH (SSMS) is an organization dedicated to providing high-quality services to adults and children with intellectual and developmental disabilities. We are seeking a mature, team-oriented, and dependable professional with proven skills and capabilities to manage all aspects of our Fleet program across the regions we serve in TN and NC. This is generally a standalone position, but requires collaboration across many internal organizations, people, and locations in a fast-paced environment. It is expected to both shape policy and manage processes related to the Fleet program, but also be hands on to support day to day or emergency needs for vehicle placement, repairs, etc., plus deal with other clerical duties.
This is a full-time salaried position offering medical and other health-related coverage, paid time off, retirement savings and other benefits. Salary commensurate with experience. Review the Minimum Requirements within for specific capabilities.
GENERAL FUNCTION:
Responsible for all aspects of managing Support Solutions’ vehicle fleet, which includes acquisitions, dispositions, placement, maintenance, and fuel card program, along with associated insurance claims. The duties connected to this position are performed at the direction of the Controller in close coordination with the Program, Quality, and Human Resources organizations.
ESSENTIAL FUNCTIONS:
Fleet Management
This job description does not list all duties, and you may be asked by designated and/or authorized staff to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in the job description. Support Solutions reserves the right to revise this job description at any time. This is not a contract for employment, and you or Support Solutions may terminate employment at any time, for any reason.
MINIIMUM REQUIREMENTS:
LICENSES/CERTIFICATES (must be maintained throughout employment):
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