Technical Support Manager jobs in Lawrence, MA
Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Technical Support Manager jobs
Maintenance Manager
- Nationwide Technical & Executive Search
-
Middleton, MA
FULL_TIME
-
Maintenance Manager
Middleton, MA
Onsite, Permanent/Direct Hire, Full Benefits
The maintenance manager has direct responsibility for maintenance and service of the Middleton plant. This includes management of the annual maintenance and facilities budget of ~$1.5M. Drives excellence in maintenance work processes and part management to improve plant cost and productivity.
Key Activities and responsibilities
Maintain HSEQ (health, safety, environmental, quality) compliance as top priority.- Follow all HSEQ policies and practices. This includes compliance with environmental regulations and permits, quality systems, and safe work practices (RTM, LOTOTO, CSE, Hot Work, Etc.).
- Demonstrate commitment to all HSEQ matters through individual actions that include CARE observations, SWP audits, RTS/LOTOTO audits, review of higher risk maintenance plans (Critical lift, high energy hot work, CSE, multiple crafts in close proximity, etc.)
- Lead the maintenance department in safe work practices in accordance with OSHA, EPA and EHS requirements.
- Ensure timely response to ATLAS First Report Events that involve repair work.
- Manages contractor safety program including contractor qualification through Avetta.
- Ensure daily maintenance activities are prioritized in alignment with the needs of Manufacturing and Planning departments.
- Coordinate facilities management both internal and via 3rd party contractors.
- Develop and manage maintenance and facilities budget. Track committed cost to achieve spend to budget and provide spend forecast.
- Manage the maintenance work order system, equipment register and metric reporting.
- Provide support and guidance for the maintenance team including work prioritization across all shifts.
- Continuously drive operational efficiency improvements at the Middleton plant through improvements in maintenance processes thus increasing equipment uptime and efficiency.
- Develop and achieve maintenance team improvement goals and objectives in alignment with both Business and Plant Key Performance Indicators (KPIs).
- Continuously drive improvements in the operational efficiency and reliability of Middleton through improvements in maintenance processes and equipment downtime and efficiency. Use lean tools, including OEE, to identify priorities.
- Identify and execute opportunities to drive fixed cost improvement through 3rd party vendor and service providers and work process efficiency improvements.
- Use equipment failure data to revise the preventative maintenance program to improve asset reliability and safety while optimizing uptime and reducing cost.
- Identify and execute small CAPEX projects to improve and maintain equipment capabilities.
- Lead maintenance natural work team in SMART operational excellence processes. Identify key KPIs and track at Tier meetings. Ensure effective problem-solving culture within maintenance team.
Maintenance Team Management- Maintain knowledge of work scope for planned maintenance outages (RTO outages, unit outages …)
- Maintain and coordinate maintenance work schedule, attendance, and payroll.
- Coach, train and develop members of the maintenance department to achieve desired performance.
Required Education/Qualifications /Work experience- Minimum of a B.S. degree in Chemical or Mechanical Engineering or commensurate experience
- Minimum 10 years of experience in a PSM-covered chemical plant setting and 3-5 years of leadership experience.
- Strong leadership, communication, organizational and team-building skills
- Demonstrated computer skills (MS Office, AutoCAD and CMMS, ideally EAM)
- PLC skills preferable, including troubleshooting and configuration
- Strong work ethic and the ability to work in cross-functional teams to deliver concrete results quickly.
- Demonstrated Competencies (Describe behaviors necessary for role)
- Ability to work cooperatively with others.
- Ability to communicate effectively with all levels of the organization.
- Demonstrates initiative, personal drive and accountability.
- Strong organizational skills.
- 1 Day Ago
Manufacturing Support Technician
- Global Technical Talent, an Inc. 5000 Company
-
Newburyport, MA
CONTRACTOR
- Job Title: Manufacturing Support TechnicianContract Duration: 3 MonthsPay range: $20 - 25.50/hrLocation: Newburyport, MAWork Type: Onsite, 7 am - 3:30 pm Job Description:Are you a skilled manufacturin...
- 2 Months Ago
Technical Support Specialist
- Rockport Public Schools
-
Rockport, MA
FULL_TIME
- QUALIFICATIONS: The Town of Rockport is seeking a highly motivated and skilled individual to join its consolidated General Government and School Information Systems & Technologies Department as a full...
- 24 Days Ago
Technical Support Engineer
- Solectria Renewables
-
Lawrence, MA
FULL_TIME
- Company DescriptionYaskawa – Solectria Solar, a wholly-owned subsidiary of Yaskawa America, Inc., is the #1 commercial PV inverter supplier in the U.S. Solectria’s products include 3.8 to 750 kW PV in...
- Just Posted
Administrative and Technical Support (MA)
- Longeviti, LLC
-
Andover, MA
FULL_TIME
- DESCRIPTIONLongeviti LLC is searching for an Administrative and Technical Support Specialist with an active Secret and at least two (2) years of Federal or military, senior administrative and manageme...
- 2 Months Ago
Employer Engagement Manager
- Greater Lawrence Technical School
-
Andover, MA
FULL_TIME
- Full time position creating and maintaining a network of employer partners to for the GLTS After Dark and adult workforce development programs. Networked employers will hire and retain GLTS grads, esp...
- 10 Days Ago
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0 Technical Support Manager jobs found in Lawrence, MA area
Radiology Tech Aide - per diem
- Beth Israel Lahey Health
-
Beverly, MA
- When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Beverly...
- 12/14/2024 12:00:00 AM
Sr. IT Support Manager
- Connection
-
Littleton, MA
- Overview: Connection has a fantastic opportunity through our Technical Staffing division for a Senior IT Support Manager...
- 12/13/2024 12:00:00 AM
Business Support Manager I
- Citizens
-
Westwood, MA
- Description Citizens Private Bank has accelerated its strategy to build out Wealth Management, scale Business Banking, g...
- 12/13/2024 12:00:00 AM
Service Desk Manager
- InfraNet Solutions
-
Quincy, MA
- If you are passionate about providing exceptional customer service, want to learn, and enjoy working with a fantastic te...
- 12/12/2024 12:00:00 AM
Service Desk Manager
- Franklin Fitch
-
Boston, MA
- An innovative technology company is hiring for an IT professional role. This company is predominantly centered around te...
- 12/12/2024 12:00:00 AM
Technical Support Specialist: Blood Bank
- Werfen
-
Bedford, MA
- Overview: Position Summary: Provides troubleshooting and assistance to customers and Werfen field personnel in a call ce...
- 12/11/2024 12:00:00 AM
Desktop & Depot Support Manager in Andover, Massachusetts
- Virtual Service Operations
-
Andover, MA
- Are you looking to take the next step in your IT Career? Let's chat and see if we are a good match! Opportunity: Virtual...
- 12/10/2024 12:00:00 AM
Quality and Regulatory Support Manager
- Danaher
-
Marlborough, MA
- Be part of something altogether life-changing! Working at Cytiva means being at the forefront of providing new solutions...
- 12/10/2024 12:00:00 AM
About Lawrence, Massachusetts
According to the United States Census Bureau, the city has a total area of 7.4 square miles (19 km2), of which 7.0 square miles (18 km2) is land and 0.4 square miles (1.0 km2) (6.07%) is water. Lawrence is on both sides of the Merrimack River, approximately 26 miles (42 km) upstream from the Atlantic Ocean. On the north side of the river, it is surrounded by Methuen. On the south side of the river, the town is bordered by North Andover to the east, and Andover to the south and southwest. Lawrence is approximately 30 miles (48 km) north-northwest of Boston and 27 miles (43 km) southeast of Manc...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Manager jobs
$138,706 to $184,835
Lawrence, Massachusetts area prices
were up 1.6% from a year ago
were up 1.6% from a year ago
What does a Technical Support Manager do?
Technical Support Manager in Muskegon, MI
ADBA members can rest assured that they have access to the latest technical information, interpretation of regulations and personal advice from our expert team.
December 19, 2019
Technical Support Manager in Spartanburg, SC
Candidates for this position would need good hands on management skills as well as experience managing client support in a technology environment (software). This position reports directly to executive management.
December 12, 2019
Technical Support Manager in Erie, PA
Some, called computer network support specialists, support information technology (IT) employees within their organization.
December 08, 2019