Technical Support Manager jobs in Lawrence, MA
Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Technical Support Manager jobs
IT Support Specialist III
- Pinnacle Technical Resources
-
Andover, MA
FULL_TIME
-
Position: IT Support Specialist III
Location: Andover MA (Onsite)
Duration: 5 months, 15 days
Job Description:- IT Support Specialist III
- Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
- Documents, maintains, upgrades or replaces hardware and software systems.
- Supports, user account information including rights, security and systems groups.
- Install, upgrade, support and troubleshoot Windows 10/11, Mac, iPhones, iPads, and any other authorized desktop applications both manually or using SCCM
- Software installs via Software Center, reimaging and configurations.
- Perform general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment, etc.
- Perform work in compliance within specified manufacturer warranty requirements and schedule manufacturer warranty repairs on-site or remote
- Troubleshooting and restore to service any personal computers (PC), MACs, notebooks or any other equipment that has authorized access to the network.
- Troubleshoot Hardware and Application issues reported by users.
- Engage vendor support contacts to resolve technical issues within the desktop environment.
- Promptly escalate issues after exhausting all resources, according to internal process
- Provide training to end users on how to operate their equipment as requested.
- Ensure service delivery in accordance with established service level agreements (SLAs) and Key performance Indicators (KPI)
- Learn, remain current and follow all processes that are documented for support.
- Document work in detail via Service Now tickets
- Document new fixes and procedures
- Availability to perform Walk-up Support in our Tech Bar
- Coach and mentor lesser skilled resources
- 8 years of experience in the field working as an IT Support Specialist or in a related area.
- Strong technical knowledge and experience supporting MS Products such as Windows 10/11, O365, OneDrive, SharePoint and Teams.
- Strong MAC OS experience
- Experience with GPO troubleshooting, logs and command line functions.
- Strong Network troubleshooting skills
- Experience with iPhones, iPads, MacBooks and common apps for both PC and Apple products.
- Basic Directory Service administration (Active Directory, Azure AD)
- Experience of dealing with ‘C’ Level Executives.
- Experience resolving technical issues with AV system components in conference rooms.
- Experience with working based on knowledge articles (KBAs)
- Ability to operate in a team and/or individual environment.
- Experience with Service Now ticketing and Asset Management workflow.
- Strong communication skills, written and verbal.
- CompTIA A
- Networking
- Cloud
- Microsoft 365 Fundamentals
- Familiar with ITIL Foundation processes
- SCCM and Intune
- Leadership ability
- Self-confident self-starter with rock star analytical and problem-solving skills.
- Experience in international collaboration with other support teams
The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work. - 3 Days Ago
Registered Nurse Case Manager
- Healthcare Support
-
Haverhill, MA
FULL_TIME
- Registered Nurse Case Manager HealthCare Support is actively seeking a Registered Nurse Case Manager for a 13-week contract located in Haverhill, Massachusetts. Benefits of this Registered Nurse Case ...
- 11 Days Ago
RN Case Manager
- Healthcare Support
-
Haverhill, MA
FULL_TIME
- RN Case Manager HealthCare Support is actively seeking a RN Case Manager for a 13-week contract located in Haverhill, Massachusetts. Benefits of this RN Case Manager with HealthCare Support: Immediate...
- 11 Days Ago
Facility Maintenance Manager
- Military Technical Recruiting (MTR.vet)
-
Beverly, MA
FULL_TIME
- A medical sample manufacturing site 30 minutes north of Boston needs a Facilities Maintenance Manager. Responsibilities include:Coordinate and collaborate with facility team members, vendors, and cont...
- 1 Month Ago
Workforce Development Programs Manager
- Greater Lawrence Technical School
-
Andover, MA
FULL_TIME
- Full time program manager for GLTS evening adult workforce development programs. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Greater Lawrence Technical School workforce development programs prepare adul...
- 2 Months Ago
Technical Support Engineer
- Schneider Electric
-
Andover, MA
FULL_TIME
- Schneider Electric is a leading specialist in digital development of energy management and automation in homes, properties, data centers, infrastructure and industries. With a presence in over 100 cou...
- 1 Day Ago
Filters
- Current Active Filter
- Lawrence, MA
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Technical Support Manager jobs found in Lawrence, MA area
Instruction Support Manager - REMOTE
- MasteryPrep
-
Boston, MA
- Ignite student success with unrivaled operational brilliance Organization meets opportunity in the role of Instructional...
- 4/18/2024 12:00:00 AM
Human Resource Information System Manager
- The Hollister Group
-
Boston, MA
- HRIS Manager Our client, an international business consulting firm, is looking to hire an experienced HRIS Manager at it...
- 4/16/2024 12:00:00 AM
Customer Support Manager
- Pison Technology, Inc.
-
Boston, MA
- **Customer Support Manager** at Pison Boston, MA Pison is creating the next generation of neural interfaces that focus o...
- 4/16/2024 12:00:00 AM
Technical Customer Support Manager
- Salsify, Inc.
-
Boston, MA
- **Reviews from current employees** > I really appreciate the level of openness and transparency along with the continued...
- 4/16/2024 12:00:00 AM
Water Technology Support Manager
- Infinitek Limited
-
Northborough, MA
- Job Title: Product Support Manager Location: Worcester, Massachusetts (3 days in office after first month of employment)...
- 4/16/2024 12:00:00 AM
Water Technology Support Manager
- Infinitek Limited
-
Northborough, MA
- Job Title: Product Support Manager Location: Worcester, Massachusetts (3 days in office after first month of employment)...
- 4/16/2024 12:00:00 AM
Customer Support Manager
- Biofourmis
-
Needham, MA
- Biofourmis brings the right care to every person, no matter where they are. The company's AI-driven solution collects an...
- 4/15/2024 12:00:00 AM
Human Resource Information System Manager
- The Hollister Group
-
Boston, MA
- HRIS Manager Our client, an international business consulting firm, is looking to hire an experienced HRIS Manager at it...
- 4/14/2024 12:00:00 AM
About Lawrence, Massachusetts
According to the United States Census Bureau, the city has a total area of 7.4 square miles (19 km2), of which 7.0 square miles (18 km2) is land and 0.4 square miles (1.0 km2) (6.07%) is water. Lawrence is on both sides of the Merrimack River, approximately 26 miles (42 km) upstream from the Atlantic Ocean. On the north side of the river, it is surrounded by Methuen. On the south side of the river, the town is bordered by North Andover to the east, and Andover to the south and southwest. Lawrence is approximately 30 miles (48 km) north-northwest of Boston and 27 miles (43 km) southeast of Manc...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Manager jobs
$136,167 to $181,456
Lawrence, Massachusetts area prices
were up 1.6% from a year ago
were up 1.6% from a year ago
What does a Technical Support Manager do?
Technical Support Manager in Muskegon, MI
ADBA members can rest assured that they have access to the latest technical information, interpretation of regulations and personal advice from our expert team.
December 19, 2019
Technical Support Manager in Spartanburg, SC
Candidates for this position would need good hands on management skills as well as experience managing client support in a technology environment (software). This position reports directly to executive management.
December 12, 2019
Technical Support Manager in Erie, PA
Some, called computer network support specialists, support information technology (IT) employees within their organization.
December 08, 2019