Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Job Summary:
We are seeking a dedicated Product Support professional to join our team. The ideal candidate will provide technical assistance and support to customers. If you have a passion for customer service and possess strong technical skills, we want to hear from you.
Duties:
- Respond to customer inquiries via phone, email, or chat in a timely manner
- Diagnose and troubleshoot medical and industrial equipment
- Provide step-by-step guidance to customers on problem resolution
- Escalate unresolved issues to the appropriate internal teams
- Document all customer interactions and solutions in the ticketing system
- Collaborate with cross-functional teams to improve product functionality and user experience
Qualifications:
- Strong customer service orientation with excellent communication skills
- Ability to work independently and as part of a team in a fast-paced environment
Benefits:
- Competitive salary commensurate with experience
- Health insurance benefits package
- Paid time off and holidays
- Opportunities for professional development and growth
If you meet the qualifications and are excited about providing top-notch product support, we encourage you to apply for this rewarding opportunity.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
Compensation package:
Schedule:
Work Location: In person
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