Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Bargaining Unit: EA
Rate of Pay: $33.83/hour DOE
Summary
The Tahoe Forest Hospital District Level 1 Technical Support Specialist is a customer-focused professional who provides essential technical assistance to end-users within our organization. In addition to the baseline responsibilities, this role collaborates closely with the Extended IT Team and actively contributes to the development and optimization of the technical ecosystem. Below is an outline of potential expanded duties:
This role bridges the gap between technology and end-users, ensuring a smooth and efficient digital experience for everyone. Candidate will be located in Truckee California and travelling to peripheral facilities as needed (Truckee, Tahoe City, Incline Village...etc.)
Essential Duties and Responsibilities
User Hardware Support:
Workflow Optimization with Clinical and Operational Teams:
End-User Training and Documentation:
Customer-Centric Approach:
Technical Infrastructure Development:
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Supervisory Responsibilities
No supervisory responsibilities.
Minimum Education/Experience
Certificate of completion from college or vocational school Information Technology or 1-2 years relevant experience
Required Licenses/Certifications
Valid Driver's License in good standing
Other Experience/Qualifications
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0 Technical Support Manager jobs found in Sun Valley, NV area