Technical Training Manager jobs in Gadsden, AL

Testing Specialist – Technical Training Support

SCS Technical Training Support

WORK LOCATION & SCHEDULE

• Location: This position will be located at The Energy Center in Birmingham, AL
• Relocation: No relocation assistance will be available.
• Schedule: Hybrid work schedule (both in-office and telecommute); currently two (2) days in office (subject to adjustment)
• Travel: This position will require travel (up to 50%). Mix of day-trip and overnight travel. Primarily within the traditional Southern Company Generation footprint (Alabama, Georgia, Mississippi).

POSITION SUMMARY

This testing specialist position handles overseeing the overall administration of the craft, knowledge, and skills (CK&S) testing system. This includes the maintenance of the record keeping system, acquisition of software, and the maintenance and accurate insertion of information in the computer system relative to test items and individual candidate records. The testing specialist will work in coordination with the Labor Relations department on job vacancies and job qualifications. They are responsible for designing, developing, and revising tests as job requirements and technologies change.

In addition they will track and analyze exam data to determine trends, identify and rectify possible problems, train evaluators on how to administer the written exams, complete the paperwork for the practical portions of the exams, ensure that the study guides are developed and posted to the website, as well as develop and maintain the three year training needs assessments with the help of the plant provided subject matter experts (SMEs) and employee development coordinators (EDCs).

POSITION QUALIFICATIONS

Experience:

• Highly proficient in the use of Microsoft Office 365 tools (TEAMS, Word, Excel, PowerPoint, Outlook, etc.) is required.
• Working knowledge of a Learning Management System (LMS) is required.
• Experience with SumTotal LearningSOurce (Southern Company LMS) is preferred.
• An operational knowledge of QuestionMark (QM) or other testing software used for administrating tests and assessments is highly preferred.
• Possesses a customer-service mindset and exceptional interpersonal skills.
• Self-motivated with a track record of successfully working multiple projects.
• Collaborates effectively when working with a team with diverse backgrounds.
• Effective written and verbal communicator.
• Demonstrated ability to think proactively, identify future challenges, and implement solutions.
• Able to maintain confidentiality while dealing with sensitive data is required.
• Required to be detail oriented with strong organizational skills.

Responsibilities Include:

• Meet with SME to review content of tests and assessments.
• Create and edit tests and assessments for structure and content and add to LMS and QM.
• Set up qualifications in LMS and in QM for new or revalidated tests.
• Responsibilities associated with management of QM users.
• Proctor written tests.
• Enter results of skills test in LMS.
• Train new written test proctors and train on the paperwork for skills proctors.
• Communicate with the labor department on job postings, testing requirements, and employee qualifications.
• Report on results of tests and assessments as needed while keeping the confidentiality of such information.
• Troubleshoot and problem solve technical issues related to software specific to QM and our LMS.
• Bring ideas to the table on ways to improve and innovate the testing and assessment process.

Behavioral Attributes:

• Demonstrate Southern Company Values – Safety First, Intentional Inclusion, Act with Integrity, and Superior Performance.
• Safety focus and a strong personal safety record.

• Please submit an updated resume with your application_

Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers’ and communities’ needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit www.southerncompany.com.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Identification: 4921

Job Category: Training

Job Schedule: Full time

Company: Southern Company Services