Technical Training Manager jobs in Syracuse, NY

Who We Are:

Cayuga Milk Ingredients is dedicated to serving the global food and nutrition industry with locally produced, high-quality dairy ingredients. As a farmer-owned company, we prioritize ethical practices, innovation, and product integrity from farm to consumer. Our culture emphasizes respect for animals, natural resources, and relationships with neighbors and customers.

What We Do:

We specialize in producing a range of dairy ingredients, including liquid cream, milk, protein concentrates, and powders—all sourced from locally produced milk. Our products meet rigorous quality standards, including Grade A certification, OU Kosher, Halal, and non-GM Project Verified Milk.

What Sets Us Apart:

Our farmer-members are committed to producing the highest quality milk, prioritizing animal welfare, sustainability, and traceability. Our state-of-the-art processing facility ensures strict standards, including 100% animal welfare compliance and sustainable practices. Our products are among the cleanest globally, with low levels of contaminants such as nitrates, iodine, selenium, and chlorates.

We Are Growing:

As we expand, we offer career opportunities in various fields, including production, operations, finance, quality, sales, customer service, and administration. With competitive pay, benefits, and a people-first philosophy, we invite individuals to join us in making a meaningful impact in the industry.

The Opportunity:

Job Title: Technical Training & Development Manager

Work Location: Auburn, NY onsite with occasional remote (hybrid). The position does not qualify for relocation. Local candidates preferred.

Position Overview:

The Manager of Technical Training and Development will lead a team of Trainers, in collaboration with Supervisors & Managers in designing, developing, and evaluating operations-based training programs. This role will work closely with stakeholders to assess training needs, establish training requirements, and ensure consistent, high-quality delivery of training programs aligned with company objectives. In this role, you will drive continuous improvement by evaluating training trends and adopting new technologies that enhance learning experiences. This role reports to the COO.

Job Responsibilities:

Team Leadership and Program Management:

• Manage and lead a team of Training Team Leader and Trainers, in collaboration with Supervisors & Managers in designing, developing, and evaluating operations-based training programs developing and executing training programs for operations employees.
• Implement and uphold training policies and procedures, ensuring alignment with company standards.
• Develop operations training curriculum in response to industry advancements, regulatory updates, and company needs.
• Perform needs assessments with data and manufacturing leaders to identify and address performance gaps and training opportunities.
• Collaborate with local workforce development agencies on apprenticeship opportunities and grant writing.

Curriculum and Content Development:

• Collaborate with Operations, EHS and Human Resources among other functions to create innovative learning solutions that may include on-the-job training, skill and knowledge assessments, eLearning courses, and performance support tools (e.g., job aids, work instructions).
• Develop high-quality training materials, including eLearning modules, facilitator guides, participant worksheets, visual aids, and videos that meet designated standards.
• Ensure training materials remain current, collaborating with site leaders to make necessary updates as systems and processes evolve.

Training Delivery and Execution:

• Oversee the preparation and scheduling of training events across facilities, ensuring alignment with operational demands and resource availability.
• Conduct regular audits to verify adherence to corporate training standards, continuously enhancing the quality and consistency of training delivery.

Learning Management System (LMS) Administration:

• Administer and optimize the company’s Learning Management System, ensuring ease of access and navigation for all employees.
• Use LMS data to track training progress, analyze completion rates, and identify areas for improvement.
• Stay updated on LMS trends, recommending upgrades or changes to enhance the learning experience.

Leadership Development:

• Design and facilitate leadership development programs to support emerging leaders within the organization.
• Work with the HR Director and Executive Leaders to identify high-potential employees, creating tailored growth opportunities and fostering long-term career development.

Vendor Management:

• Identify and manage external training vendors as needed to supplement in-house training capabilities.
• Ensure the quality and relevance of outsourced training, collaborating with vendors to coordinate product-specific training for specialized equipment or processes.

Essential Knowledge/Skills:

• Strong understanding of instructional design principles and adult learning methodologies.
• Proven experience with LMS administration and digital learning tools.
• Excellent project management, organizational, and multitasking skills.
• Skilled in data analysis, needs assessment, and creating metrics for training evaluation.
• Experience with apprentice programs and grant applications highly desired.
• Proficient in Microsoft Office Suite, with intermediate to advanced skills.

Education/Experience:

• Education: Preferred bachelor’s degree in business, Human Resources, Instructional Design, Education or relevant field. Equivalent experience is acceptable in lieu of a degree.
• Experience: 7 years in technical training curriculum development and materials creation; 5 years leading training teams, ideally within manufacturing or a similar industry.

Environmental Considerations:

· Must be able to work in environments with varying temperatures.

· Potential exposure to ingredients used in food manufacturing, including allergens.

· May encounter chemicals commonly used in food processing and distribution facilities.

Physical Requirements:

· Ability to navigate all areas of the facility, including office spaces, warehouse areas, and the exterior perimeter.

· Must wear required personal protective equipment (PPE) as necessary to safely perform job duties.

· Ability to stand, sit, and carry out tasks throughout a full shift, with appropriate meal breaks.

· Physically capable of standing, bending, stooping, kneeling, reaching, twisting, lifting, pushing, pulling, climbing, balancing, and crouching as needed.

· Able to lift and move items weighing up to 50 pounds independently and heavier objects with reasonable accommodations.

· Visual acuity sufficient to perform job duties accurately.

· Capable of assessing weights, judging distances, and working at various heights.

Work Schedule:

Flexible to meet the needs of a 24 hour a day, 7 day per week operation.Has the ability to work remotely on an average of 1-2 days per week.

At Cayuga Milk Ingredients, we value a fair and comprehensive approach to compensation. Our wage range for this role is determined by various factors, including skill sets, experience, training, licensure, certifications, and organizational needs. At CMI, it is not typical for an employee to start at or near the top of the range for the position. Compensation decisions are made based on individual job circumstances considering skill level, previous experience, and education requirements. A reasonable estimate of the current range for this position is $97,000 to $146,000 annually. CMI offers full benefits including medical/dental/vision, HSA contribution, PTO, paid holidays, and 401k.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Cayuga Milk Ingredients is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The contractor will not discriminate against employees or applicants for discussing or disclosing their own pay or the pay of others. However, employees with access to compensation information as part of their job duties are prohibited from disclosing this information to unauthorized individuals, except in specific circumstances outlined by applicable laws and regulations (41 CFR 60-1.35(c)).

Job Type: Full-time

Pay: $97,000.00 - $146,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person