Telecommunication Rates Analyst jobs in Erie, PA

Analyst

**Onsite near Erie, PA**

Description:

Position Summary:

Under close supervision, is responsible for the review, analysis and optimization of related aspects of current and future processes. Contributes to continuous improvement efforts by assisting in evaluation, development, and support for the implementation of recommended process and system changes.

Duties and Responsibilities:

Analyzes, defines and documents process workflows through user interviews, facilitated workshops and subject matter expert engagement.

Participates in the development of future business processes needed to support new products and/or services.

Documents future processes to determine how to proactively improve current business for the development of future procedures and models.

Examines processes holistically to understand the impact of changes to people, strategy, systems and general business operations.

Generates and compiles reports, complete with recommended improvements to business processes and operational procedures.

Assists in building the business case for a process or system change and provides input into the change management and implementation.

Skills:

data analysis, data entry, Microsoft excel

Additional Skills & Qualifications:

Main duties would be learning our systems and supporting the project to correct customer data. This includes being competent with Excel and being able to learn new systems easily. Analyzing Customer data across multiple platforms and correcting erroneous information. May include communication via email or phone to agents offices requesting correct information. Attention to detail and securing private information is paramount. Candidate should be able to work with a group as well as independently.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.