Textbook Manager jobs in Cheyenne, WY

Textbook Brokers: Online Order Fulfillment Associate (Warehouse)

Location: Cheyenne, Wyoming

Position Type: Full-Time

Reports To: Warehouse Operations Manager

Starting Compensation: $15-$18 per hour

Company Overview:

Textbook Brokers, Inc. is committed to providing exceptional service and support to our online customers. This role offers a dynamic working environment where you will be pivotal in ensuring the smooth day-to-day operations of our online fulfillment center. We are eager to invest in someone who is not only capable of fulfilling the responsibilities outlined but also interested in growing with our company.

Job Summary:

As an Online Order Fulfillment Associate, you will be a key player in our warehouse operations, focusing on the execution of order fulfillment tasks with precision and efficiency. This position is ideal for a detail-oriented individual who excels in organizing and managing both digital and physical workflows. Your role is crucial in ensuring that all online orders are processed accurately and prepared for shipping, contributing to the overall efficiency of our fulfillment center.

Key Responsibilities:

Order Processing and Fulfillment: Accurately read pick lists and utilize digital systems to locate and retrieve items for customer orders. Ensure items not found are noted and handled according to protocol.

Customer Service: Answer incoming phone calls promptly and professionally, addressing customer inquiries, providing order updates, and resolving basic issues. Respond to customer service emails with clarity and efficiency, ensuring a positive and supportive experience. Escalate complex issues to the appropriate team members when necessary.

Material Handling: Manage the physical handling of materials, ensuring accuracy in sorting and placement within designated areas. Utilize equipment to move items efficiently.

Quality Control: Oversee the inspection process to ensure that outgoing orders meet the required standards. Verify the accuracy and quality of packed orders.

Team Collaboration: Work closely with other team members and departments to improve workflow and efficiency. Provide backup support as needed.

Qualifications:

Educational Background: High school diploma or equivalent required.

Experience: Proven experience in a similar role is a plus.

Communication Skills: Strong communication skills, both written and verbal.

Customer Service: Excellent customer service and interpersonal skills.

Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel) and basic knowledge of office equipment.

Organizational Skills: Strong organizational and time-management skills with the ability to multitask and prioritize tasks effectively.

Attention to Detail: High level of accuracy and attention to detail.

Adaptability: Willingness to learn and adapt to new tasks and responsibilities.

Benefits:

Career Development: Potential for career advancement within the company based on performance and business needs.

Overtime Opportunities: Eligibility for overtime pay, providing additional earning potential.

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Overtime
• Weekends as needed

Experience:

• Warehouse experience: 2 years (Preferred)

Ability to Commute:

• Cheyenne, WY 82007 (Required)

Work Location: In person