Ticket Manager (Sports Event) - Higher Ed. jobs in Lowell, MA

Come work for us!

We are looking for dedicated employees to join our team to help our customers have the best experience possible every time they enter a JD Finish Line store.

Our employees are key to our success.

Summary

The Floor Manager is responsible for providing support to the Store Manager serving as a vital link between management and the store associate team. They will take ownership of specific areas of the store sales floor, own supporting aspects of daily operations, and most importantly drive sales through a premium customer experience while also performing the following main responsibilities:

Assists Senior Floor Manager, Assistant Manager, and Store Manager in all aspects of daily shift management, including customer relations, inventory control, procedural tasks, visual merchandising, opening and closing the store.

Manages one or more key areas of the sales floor inclusive of supervising lower-level management staff and other store personnel.

Creates a high-performance culture in store by setting clear expectations and targets, analyzing team performance, holding team members accountable and giving appropriate and prompt feedback, including actively managing poor performance.

Tracks store performance data (e.g. multiples, average dollar per transaction, accessories, etc) and respond with solutions that drive sales success.

Coaches, motivates and inspires team members to accomplish store goals and maximize their individual performance.

Ensures the store provides an appealing, easy-to-shop environment for customers through visual merchandising and housekeeping standards being maintained consistently throughout the store.

Demonstrates a high business acumen including, but not limited to, an in-depth knowledge of the store’s key performance indicators, inventory movement, and sales performance.

Provides assistance with on-boarding, training and developing the store team and ensures all HR policies and procedures are adhered to.

Leads service by example and ensures highly visible and effective customer service management at all times.

Actively ensures key brands and product knowledge is transferred into sales skills in all relevant categories.

Minimizes loss by ensuring all loss prevention, cash handling, and banking procedures are followed and adhered to.

Upholds company policies, procedures, and standards regarding personal and store sales/performance metrics.

Provides and supports a respectful, inclusive and diverse working environment that allows our employees to be successful.

Adhere and uphold all company policies and procedures.

Additional duties and projects as required.

Required Education and/or Experience

High School Diploma or GED equivalent required; degree from a four-year college or university preferred and 2 - 4 years of retail experience, with at least one year in a leadership capacity; or equivalent combination of education and experience.

Required Computer and/or Technical Skills

Should have basic to intermediate knowledge and abilities with Microsoft Word, Excel, and PowerPoint.

Core Competencies:

Communication Skills

Must be an effective communicator with internal and external individuals at all levels. This includes spoken, written, electronic, and presentation skills. Communication should be consistently constructive and professional. Must be a good team player.

Decision Making and Problem Solving Skills

Ability to define problems, collect data, establish facts, and draw valid conclusions. Uses specialized knowledge to go beyond the routine to solve complex problems that frequently affect areas beyond own functional area. Must be able to approach unfamiliar situations, projects, and opportunities with confidence and curiosity.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. Must be 21 years of age or older, except where such requirements are prohibited by law, including but not limited to the following states/territories: Iowa, Kansas, Maine, Michigan, Minnesota, New Jersey, New York, Oregon, Vermont, District of Columbia, and Puerto Rico.

The minimum requirements include the following but reasonable accommodations may be made as related to an employee’s religion, ethnicity, or disability:

Requires an open availability, including availability during the hours necessary to open and close the store, which includes mornings, days, and nights.

Minimum standard of a 40 hour work week.

Minimum standard work week of 5 days.

Requires availability on weekends and holidays

Punctuality and regular attendance consistent with the company’s policies are required for the position.

Must have reliable transportation

Must speak English clearly in order to converse with customers and effectively supervise staff.

Must be able to read and write English and perform business-related mathematics in order to carry out normal business and understand corporate sales reports.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requires standing approximately 5 to 14 hours per day.

During peak sale periods (e.g. Holiday, Back-to-School), will work for long periods throughout a 4 – 14 hour day.

Requires stooping and kneeling to place merchandise on customer’s feet as well as reaching and pulling to obtain or stock merchandise on storage racks.

May be required to climb a ladder or ascend/descend stairs in order to stock and/or acquire merchandise for sale.

Required to lift items weighing 5 – 25 lbs regularly. In certain circumstances, weights may be higher.

Must have good vision, including color differentiation.

The work environment for this position is a moderately noisy retail setting.

The company reserves the right to modify this job description with or without notice. Employees may be asked to perform additional duties outside of normal job scope on a temporary basis per company policy.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Ability to Relocate:

• Burlington, MA 01803: Relocate before starting work (Required)

Work Location: In person