Ticket Office Supervisor - Casino jobs in Biloxi, MS

Processes transactions of betting slips in accordance with governing regulations. Transactions include, but are not limited to, the selling / cashing of tickets, make change, cash checks, and redemption of tickets.

Principal Duties & Responsibilities :

Creates wagering tickets and cashes tickets for guests.

Collects appropriate amount of money from the guest for wagers and makes the correct change

Assists guests with questions regarding wagering and how to use the self-betting terminals.

Verifies and balanced drawer funds at beginning and end of shift. Safeguards said funds.

Maintains assigned window in a neat, organized, and professional manner.

Maintains knowledge of property information, including memorabilia.

Provides superior guest service to all guests.

Removes, records, and turns in amount of cash in register at end of shift, with necessary paperwork.

Ensures compliance with the federal currency transaction reporting requirements.

Knowledge, Skills, and Abilities Required :

Must know and comply with requirements of Title 31 Bank Secrecy Act as pertains to Credit / Cage transactions.

Must have basic computer skills including casino systems and MS applications including Word and Excel.

Data entry skills preferred.

A Mississippi Gaming Commission work permit is required for this position.

Must have basic mathematical skills. Must be able to add, subtract, multiply and divide in all units of measure.

Maintain flexibility to handle changing priorities.

Ability to apply common sense understanding to carry out detailed written or oral instructions.

Ability to multitask in a fast-paced environment.

Must be able to exercise initiative and a sense of urgency.

Exceptionally self-motivated and directed.

Keen attention to detail.

Must have an outgoing personality and enjoy dealing with people.

Strong tactical skills.

Must possess excellent communication, organizational and analytical skills.

Ability to interpret a variety of instructions.

Must be able to communicate clearly and effectively with all employees and guests.

Able to work all shifts to include weekends and holidays also work 6-day work weeks when required.

Training

Training marked with an asterisk below must be completed prior to reporting to their respective work area. The below courses are required for this position :

Active Shooter Awareness Training

Counterfeit Currency Prevention

Cybersecurity Awareness for the Workplace

General Employee Safety Training

Hazard Communication

Responsible Gaming Awareness Training

Title 31 Introduction Overview

Title 31 Large Currency Transaction Reporting for Operations*

Title 31 SAR Incident Reporting Awareness Training*

PCI Credit Card Fraud Prevention

Sexual Harassment Awareness for Frontline

Preventing Human Trafficking

Working Conditions

Physical Demands How Often Environmental Conditions How Often

Standing C Extreme Cold R

Walking C Extreme Heat R

Sitting O Temperature Changes R

Lifting O Wet R

Carrying O Humid R

Pushing R Noise F

Pulling R Vibration R

Climbing R Hazards R

Balancing R Atmospheric Conditions R

Stooping O Cigarette Smoke C

Kneeling R

Crouching R

Crawling R

Reaching R

Handling R

Grasping R

Feeling R

Talking F

Hearing F

Repetitive Motions O

Eye / Hand / Foot Coordination O

C Constantly (5-8 hours per shift), F Frequently (2-5 hours per shift), O Occasionally (Up to 2 hours per shift), R Rarely (does not exist as regular part of job)

Please check the physical strength of the job from the categories listed below.

X Little physical effort

Light work

Medium work

Heavy work

Very heavy work

Last updated : 2024-07-04