Ticket Office Supervisor - Casino jobs in Cincinnati, OH

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Come, join us. It’ll be fun. 

WE LOVE OUR WORK.

• Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. 
• Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.
• Responsible for supporting compliance to departmental budgets. 
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. 
• Ensures customer service standards are followed by all team members and addresses issues as they arise. 
•  Assists in maintenance of cost control methods and procedures by monitoring pars and inventory. 
• Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.
• Follows established quality assurance procedures to ensure acceptable Health Department and customer service standards. 
• Responds to guest needs and reports problems to manager.
• Assists manager with administrative duties, as assigned. 
• Assists in conducting pre-shift meetings to relay pertinent information on assigned shift. 
• Assists in cleaning and reset of Food & Beverage Outlet as necessary during assigned shift. 
• Monitors appearance of food/beverage served and communicates deviations in accordance with established standard. 
• Assists in cross training of team members while encouraging, reinforcing, and supporting peers and team. 
• Provides positive communication and uses Red Carpet Training skills with every patron and co-worker.
• Performs duties in a safe manner; reports any potential safety hazards to management staff. 
• May be required to perform duties at the Lawrenceburg Event Center (LEC). 
• Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. 
• Maintains strict confidentiality in all departmental and company matters.

BRING US YOUR BEST.

• High School Diploma or GED; or two (2) years of previous customer service experience; or combination of education and experience.
• Five (5) years’ experience in Food & Beverage preferred, but not required. 
• Previous supervisory experience desired, but not required.
• Must have excellent written and verbal communication skills; must be fluent and literate in English.
• Ability to maintain a high level of confidentiality and professionalism. 
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. 
• Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization. 
• Must be proficient in Microsoft Office applications (Word, Excel, Outlook, etc.). 
• Must have knowledge of kitchen/restaurant sanitation, operation, and maintenance of equipment.
• Ability to work all shifts, including nights, weekends, and holidays, as business needs dictate.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY