Top Consumer Loan Servicing Executive oversees all consumer loan servicing activities. Ensures efficiency of collections, escrow, and cashiering operations. Being a Top Consumer Loan Servicing Executive provides recommendations for areas of improvement. Requires a bachelor's degree. Additionally, Top Consumer Loan Servicing Executive typically reports to a head of a unit/department. The Top Consumer Loan Servicing Executive manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Top Consumer Loan Servicing Executive typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Job Summary A Consumer Loan Servicing Support Specialist assists with questions, hardship modifications, subordinations, modifications due to subordinations, payment remittance, reconveyances, adjustments, adjustment reports, monthly reconciliation reports, flood tracking, and Servicemember Civil Relief Act (SCRA) for booked (post-origination) consumer loan products.
These can include (but are not limited to) auto, recreational vehicles, Visa, signature, student, and home equity loans.
The primary responsibility of a specialist is to process tasks received from other MACU teams including, but not limited to : Loan Servicing, Titles, Home Equity Lending, Student Lending, and Asset Management, etc.
A specialist may also assist with outbound follow up calls, chats, emails, and fax requests. Services provided by a specialist should be timely and accurate to strengthen the financial relationships of our membership.
Support Specialists must maintain a working knowledge of Mountain America Credit Union consumer loan products, processes, regulations, and services.
Support Specialists should be able to effectively communicate via phone and email. Support Specialists should be able to efficiently process tasks with accuracy and attention to detail.
LOCATION
Mountain America Center In Office :
9800 S Monroe St
Sandy, UT 84070
SCHEDULE
Part Time
To be effective, an individual must be able to perform each job duty successfully.
A support specialist should determine if requests require a correction or education
KNOWLEDGE, SKILLS, and ABILITIES
The requirements listed are representative of the knowledge, skills, and / or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Experience
Minimum of one year customer service or operation support experience required
Education
High school diploma or equivalent
Licenses, Certificates, Registrations
Must meet / exceed all performance expectations
Computer / Office Equipment Skills
Managerial Responsibility
Have no supervisory / managerial responsibilities
Other Skills and Abilities
PHYSICAL ABILITIES / WORKING CONDITIONS
Physical Demands
Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently
Ability to stand, walk, kneel and crouch occasionally
Vision Requirements
Close vision (clear vision at 20 inches or less)
Distance Vision (clear vision at 20 feet or more)
Weight Lifted or Force Exerted
Ability to lift up to 10 pounds consistently and up to 25 pounds occasionally
Environmental
There are no unusual environmental factors
Noise Environment
Moderate noise (business office with computers and printers, light traffic)
This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.
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Mountain America Credit Union is an EEO / AA / ADA / Veterans employer.
Last updated : 2024-04-24