The Training & Development Manager facilitates implementation of appropriate change management initiatives associated with organizational transition activities. Manages, designs, and implements policies and procedures relating to organizational development. Being a Training & Development Manager guide and develop a responsive internal training team. Implement meaningful, relevant, employee and manager training and development activities that link to company goals and objectives and meet the needs of managers. In addition, Training & Development Manager may coordinate with outside consultants and training providers. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Training & Development Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. Working as a Training & Development Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
Oversee team of Conflict Resolution Specialists. Employee will also be responsible for deescalating customer complaints and leveraging advantageous outcomes for the organization. Some travel required.
Provide training and guidance for CRS Team. Ensure quality control. Develop team members for future manager positions.
Bachelor's degree.
Problem solving skills.
Critical thinking skills.
Knowledge of other cultures and languages preferred.
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