Warranty Coordinator evaluates, writes, and fills work orders and warranty claims. Coordinates warranty information and establishes policy settlements for equipment out of warranty. Being a Warranty Coordinator requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Warranty Coordinator works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Warranty Coordinator typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
SUMMARY:
This position is responsible for providing administrative support to department partners during the processing of warranty claims, researching and resolving warranty Accounts Receivable issues as necessary. Scanning and quality control of all dealership documents according to established processes.
ESSENTIAL JOB FUNCTIONS:
Prepare and handle documents for scanning as needed and assign documents into document imaging system.
Index documents and view for quality control into AXAPTA.
Researches online databases to determine all recalls applicable to delivery and service coaches.
Contact manufactures regarding recalls on coaches.
Prepare required reports using Excel spreadsheets (Check-In repair orders).
“Final Posts” all warranty repair orders and all put-through repair orders.
Fill and maintain in-house supply order.
Help Service Advisors and Delivery Advisors with open repair orders.
Track and close “60 days or older” repair orders.
Document recall information on corresponding repair orders.
Manage and maintain log book for all recalls.
Mail letters to customers regarding any recalls on their coaches.
Prepare required reports.
Attend all company required meetings.
Additional responsibilities as requested or required.
QUALIFICATIONS and EXPERIENCE:
Professional in appearance and conduct.
Excellent time management and problem solving skills
Excellent organization skills, detail oriented, and ability to multi-task
Excellent verbal, written, and interpersonal communication skills
EDUCATION:
HS Diploma required
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