Web Customer Support Specialist jobs in Florida

Web Customer Support Specialist Intro:
On behalf of our client, we are searching for a Web Customer Support professional to join their team for a 12 month contract opportunity in Ocoee, FL.

Job Details:
Responsible for providing support services to users of the Internet and Extranet sites. Provides technical advice and guidance relative to problems involving user interface, browser, hardware, and supporting software. Troubleshoots and restores routine technical service and equipment troubles by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures. Maintains a knowledge database and call tracking database to enhance the quality of problem resolutions. Coordinates efforts with the Help Desk to ensure all calls outside the customer environment are effectively resolved. Works in a team setting, sharing information, and assisting others with calls. Provides input to the Web development team for site improvements based on customer feedback. Participate in team projects and assignments. Responsible for reading and following the Department’s Procedures and Policies. Responsible for understanding and enforcing the Department’s Policies and Procedures. Responsible for documenting solutions to Technology issues. Perform other related duties as assigned.

Mandatory Skills:

• 3 to 5 years with 2 years in a government environment.

Location - Ocoee, FL

Duration - 12 months