Web Customer Support Specialist provides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Being a Web Customer Support Specialist maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. Typically requires a bachelor's degree or equivalent. Additionally, Web Customer Support Specialist typically reports to a supervisor or manager. The Web Customer Support Specialist occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Web Customer Support Specialist typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
Job Description
The role of Customer Service is to consistently provide and maintain exceptional service support for all USAG operations while providing timely and accurate information with internal / external collaboration.
This role must be able to solve customer’s problems and help identify the need for a solution to ensure customer satisfaction while developing and maintaining strong relationships with internal and external customers within our network.
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Last updated : 2024-03-26
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0 Web Customer Support Specialist jobs found in High Point, NC area