Workforce Analyst jobs in Ohio
Workforce Analyst analyzes and evaluates workforce metrics to improve human resources capacity planning and maximize labor utilization rates. Utilizes hiring, sourcing, attrition, and productivity metrics to provide actionable insights about the current and future states of a workforce. Being a Workforce Analyst applies predictive models and methods to develop short and long-term forecasts. Produces reports and visualizations that provide easy to understand information required for decision making. Additionally, Workforce Analyst typically requires a bachelor's degree or equivalent. Typically reports to a manager. The Workforce Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Workforce Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Workforce Analyst jobs
CES Workforce Management Analyst
- AmeriGas Propane, Inc.
-
Cleveland, OH
FULL_TIME
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CES Workforce Management Analyst
Date: Apr 12, 2024
Location: Cleveland, OH, United States, 44133
Company: UGI Corporation
When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation’s premiere propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800 distribution points across the United States.PostingJob Summary:
Ensures the CES centers have accurate staffing plans to meet customer volume needs and ensure an excellent experience. The WFM Analysts proactively coordinates and adjusts staffing to align with contact volumes in a timely manner, achieving service level goals and optimizing resources. The WFM analyst utilizes volume reports to build short- and long-range frontline staffing schedules, identifying and incorporating events/factors that will impact contact volumes. The WFM Analyst has primary responsibility for alerting Center leadership when incoming contacts are not meeting response standards and provides solutions to mitigate the risk.
Key Characteristics:
- Analytical – Requires the ability to understand the historical and current contact volume activity levels to accurately forecast required staffing and frontline schedules that meet both customer service standards and manage staffing expenses.
- Accuracy – Requires advanced knowledge of Center staffing and contact volumes. Must reliably produce accurate forecasting and reporting in a timely manner.
- Communication – Ability to effectively convey information in both written and verbal form, regarding Center activity, staffing, and customer service levels
Duties and Responsibilities:
- Call Center Forecasting – Responsible for monitoring contact volumes and building statistical databases that leverage historical contact volume, handle time and shrinkage information to create daily and monthly staffing schedules. Adjusts the staffing plans and schedules as needed to optimize customer response and wait times while minimizing staffing expenses.
- Contact Center Performance Reports – Builds and maintains statistical contact handling reports and other ad hoc reports leveraging various data sources to communicate the various key performance indicators. Analyzes and investigates contact center and frontline performance trends. Presents reports for contact center leadership and support teams that meets high standards of quality and data integrity.
- Workforce Management of Contact Center Activities – Provides recommendations for the overall planning needed for incoming and outgoing contacts as well as other activities. This includes determining the appropriate times for various activities, overtime recommendations, and vacation calendar availability. Maintains databases and reports concerns with data integrity to leadership timely.
- Communications - Keeps leadership informed and produces management reports on contact center activity which may include workforce planning, scheduling, service levels, staffing needs, future staff planning, systems issues and unresolved customer complaints. Recognizes and recommends operational improvements.
Knowledge, Skills and Abilities:
- Must have strong M/S Office (specifically Excel and Access) expertise; SQL and Crystal reporting expertise also preferred.
- Must have analytical forecasting ability and strong communications skills.
- Must enjoy working with a large volume of employees at all levels.
Education and Experience Required:
- Bachelor’s degree or equivalent experience in business.
- Workforce Planning Certification or 4 years experience in a capacity planning role.
- Demonstrated experience with a WFM system including real time scheduling/adherence.
- Experience working in a contact center and/ or multi-skilled environment.
AmeriGas is an Equal Opportunity and Affirmative Action Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.This job posting is open from 4/12/24 to 4/22/24.The pay for this position ranges from $59,000 to $75,000, depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors.This is the Company’s good faith and reasonable estimate of the range of compensation for this position as of the time of posting. The Company offers a wide array of comprehensive benefit programs and services including medical, dental, vision, flexible spending and health savings accounts to our benefits-eligible employees. Additional benefits include retirement savings plans like 401(k) and paid days off such as parental leave, military leave, vacation/paid time off, sick leave in compliance with state law, as applicable, paid holidays, and disability coverage. Some benefits offerings are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. - 11 Days Ago
Sr Workforce Optimization Analyst
- Jobs for Humanity
-
Columbus, OH
FULL_TIME
- Company DescriptionJobs for Humanity is partnering with Safelite to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from all walks of life. Company Name: ...
- 1 Month Ago
Workforce Real-Time Analyst (Remote)
- J.C. Penney Corporation, Inc.
-
Remote in Columbus, OH
FULL_TIME
- Workforce Real-Time Analyst (Remote) Primary Responsibilities: Continuous monitoring of the Customer Service Center (CCSC) Network call flow using Cisco Real Time Monitor, AT&T Call Attempt Monitor, N...
- 1 Month Ago
SAP Functional Analyst Level 3
- Maven Workforce Pvt. Ltd.
-
Mason, OH
FULL_TIME
- Skills/Qualifications Required: High school diploma/GED required; Bachelor’s degree, preferred Minimum 5 years of experience in implementing SAP PP, MM, MRP modules and their integration with APO, MM,...
- 28 Days Ago
Workforce Management Queue Performance Analyst - Now Hiring
- Quantum Health
-
Dublin, OH
FULL_TIME
- Description Location: This position is located at our Dublin, OH campus with hybrid flexibility. We’re on a mission to make healthcare simpler and more effective. We fight to ensure our members get th...
- 9 Days Ago
Workforce Management Real Time Analyst/Scheduler
- LeafHome
-
Hudson, OH
FULL_TIME
- At Leaf Home, people are at the heart of everything we do, and we’ve crafted a team of the very best to ensure we make a difference. Our brands, including LeafFilter Gutter Protection, Leaf Home Water...
- 1 Month Ago
Workforce Analyst jobs at Popular Companies
Workforce Data Analyst
- Global Channel Management, Inc
-
Port Washington, NY
- Workforce Analyst needs 2+ years of experience in an analytical role (e.g. business or sales analyst) Workforce Analyst ...
- 4/26/2024 12:00:00 AM
Workforce Data Analyst
- Global Channel Management, Inc.
-
Port Washington, NY
- Job Description: Workforce Analyst needs 2+ years of experience in an analytical role (e.g. business or sales analyst) W...
- 4/26/2024 12:00:00 AM
Human Resources Information System Analyst
- Req Solutions
-
New York, NY
- Title: Workday HRIS & Workforce Analyst Location: 101 Park Avenue New York NY Duration: Full time (Hybrid)) Client Note:...
- 4/25/2024 12:00:00 AM
Call Center Analyst
- The Fountain Group
-
Atlanta, GA
- Job Description Job Description SEASONAL WORKFORCE ANALYST Remote position GENERAL DESCRIPTION OF POSITION Candidate wil...
- 4/25/2024 12:00:00 AM
Workforce Analyst- FPA Access Center
- Mount Sinai Medical Center
-
New York, NY
- Description The Workforce Analyst will analyze historical and real time data to understand trends to determine demand ne...
- 4/24/2024 12:00:00 AM
Customer Service Quality Assurance
- Infosys BPM
-
Indianapolis, IN
- Workforce Analyst Quality Analyst In the Quality Analyst role you will conduct process audits, deploy designed processes...
- 4/24/2024 12:00:00 AM
Workforce Analyst
- Hims & Hers
-
Gilbert, AZ
- About the Role:We are seeking a highly motivated and detail-oriented Labor Analyst to support the growing complexity of ...
- 4/23/2024 12:00:00 AM
Customer Service/ISA Work Force Management Analyst
- Root
-
Phoenix, AZ
- **The position.** At Root, we believe the best way to interpret, improve, and predict work levels across a large custome...
- 4/22/2024 12:00:00 AM
About Ohio
Ohio /oʊˈhaɪoʊ/ (listen) is a Midwestern state in the Great Lakes region of the United States. Of the fifty states, it is the 34th largest by area, the seventh most populous, and the tenth most densely populated. The state's capital and largest city is Columbus.
The state takes its name from the Ohio River, whose name in turn originated from the Seneca word ohiːyo', meaning "good river", "great river" or "large creek". Partitioned from the Northwest Territory, Ohio was the 17th state admitted to the Union on March 1, 1803, and the first under the Northwest Ordinance. Ohio is historically know...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Workforce Analyst jobs
$64,284 to $86,117
Most Popular Cities in Ohio for Workforce Analyst Jobs
What does a Workforce Analyst do?
Workforce Analyst in Davenport, IA
The ability to support workforce planning and analytics needs for both P & C Actuarial and P & C Actuarial and Underwriting Modeling within the Business Office Shared Services unit.
January 12, 2020
Workforce Analyst in Waterloo, IA
Position Purpose The Workforce Analyst is responsible for assisting the leadership team by ensuring Renown and Hometown Health.
January 15, 2020
Workforce Analyst in Allentown, PA
In our last blog on Workforce Management Excellence, we examined WFM software enhancements that benefit the agent.
December 15, 2019