How much does a Customer Service Manager make in Katowice, PL? The average Customer Service Manager salary in Katowice, PL is zł160,593 as of April 16, 2021, but the range typically falls between zł116,591 and zł238,352. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more global market data that allows you to price your jobs around the world and compare job salaries across countries and cities on real-time compensation data, Salary.com helps you to determine your exact pay target.
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Mastering key skills can significantly increase your earning potential as a Customer Service Manager. According to Salary.com's Real-time Job Posting Data, expertise in Customer Service can lead to a 15% salary raise, while strong Customer Support skills boost pay by a 2%. Even Customer Retention can result in a 1% salary increase.
Skill Library evaluates talent skills across five levels, supported by 5-10 behavior indicators, delivering precise insights for data-driven hiring decisions.
Customer Service
Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Customer Support
Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. Regarding technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support. Customer support is considered as one of the main data channels for customer satisfaction research and a way to increase customer retention.
Customer Retention
Customer retention refers to the ability of a company or product to retain its customers over some specified period. High customer retention means customers of the product or business tend to return to, continue to buy or in some other way not defect to another product or business, or to non-use entirely. Selling organizations generally attempt to reduce customer defections. Customer retention starts with the first contact an organization has with a customer and continues throughout the entire lifetime of a relationship and successful retention efforts take this entire lifecycle into account. A company's ability to attract and retain new customers is related not only to its product or services, but also to the way it services its existing customers, the value the customers actually generate as a result of utilizing the solutions, and the reputation it creates within and across the marketplace.
More Skills...
Based on recent job listings, in-demand skills in the Customer Service Manager field include Customer Service (15%), Customer Support (2%), and Customer Retention (1%). These skills reflect current market needs.
Skills
Salary
Demand
Skill & Salary
Demand
Customer Service
zł184,682
Customer Service
zł184,682
15%
Customer Support
zł163,805
Customer Support
zł163,805
2%
Customer Retention
zł162,199
Customer Retention
zł162,199
1%
Customer Service
1.57%
Customer Support
1.46%
Customer Retention
20.10%
Job Openings for Customer Service Manager
in Katowice, Poland
What does a Customer Service Manager do?
Customer Service Manager
Norte/Nordeste Catarinense, BR
A Customer Service Manager discussed the topic of daily work about one year ago.
Leading a motivated and efficient customer service team.
03/04/2021
Customer Service Manager
Belo Horizonte, BR
A Customer Service Manager discussed the topic of daily work about one year ago.
Leads and motivates the team to meet their service goals.
02/27/2021
Customer Service Manager
Visakhapatnam, IN
A Customer Service Manager discussed the topic of daily work about one year ago.
Lead strategic planning discussions with key stakeholders.
Katowice is a city in Upper Silesia in southern Poland, on the Kłodnica and Rawa rivers (tributaries of the Oder and the Vistula respectively). It is in the Silesian Highlands, about 50 km (31 mi) north of the Silesian Beskids (part of the Carpathian Mountains) and about 100 km (62 mi) southeast of the Sudetes Mountains. Katowice is in the Katowice Highlands, part of the Silesian Highlands, in the eastern part of Upper Silesia, in the central portion of the Upper Silesian Coal Basin. Katowice is an urban community in the Silesian Voivodeship in south-west Poland. It is central district of the ...
Source: Wikipedia (as of 03/30/2021). Read more from Wikipedia
Employees with Customer Service Manager in their job title in Warsaw, PL earn an average of 5.7% more than the national average. The lower salaries can be found in Bialystok, PL (0.8% less).
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Browse Related Job Categories With Customer Service Manager in Katowice, PL
Understand the base salary paid range for a Customer Service Manager in Katowice, PL
Average Base Salary
Core compensation
116591
238352
160593
The chart shows the base salary for Customer Service Manager in Katowice ranges from zł116,591 to zł238,352 with the average base salary of zł160,593. The basic salary is the employee minimum income you can expect to earn in exchange for your time or services. This is the amount earned before adding benefits, bonuses, or compensation. The base salary of the Customer Service Manager may get paid difference by industry, location, and factors.
Customer Service Manager Frequently Asked Questions
Can I expect to receive a higher salary for the position of Customer Service Manager in Warsaw than for the same job in Bialystok in the Poland?
On average, a Customer Service Manager, working in Warsaw, Poland, would generally get a higher salary than those working in the city of Bialystok. The larger cities in the PL typically provide numerous opportunities for Customer Service Manager Jobs. Since Katowice, Poland is an attractive place to work for many professions, Customer Service Manager Jobs could be competitive. Candidates need to consider personal preferences when deciding on a work location and weigh all factors including employment viability, cost of living, workforce competition, and quality of life in a particular location.
April 16, 2021salary.com)
What is the salary range for a Customer Service Manager in Katowice, Poland? What is the average hourly rate?
The average salary for a Customer Service Manager in Katowice, Poland is zł160,593 per year. The salary range for a Customer Service Manager is between zł116,591 and zł238,352. While we are seeing hourly wages as high as zł115 and as low as zł56, the majority of Customer Service Managers are currently paid an average of zł77 in Katowice, Poland. The average salary pay range for a Customer Service Manager can vary depending on specific skills, level of skill, location, education, and years of experience. The company size, industry, and location, and numbers of available job candidates may also affect salary offers. Salaries for a Customer Service Manager in Katowice, Poland can differ based on any or all of these varying factors.
April 16, 2021salary.com)
Besides the base pay, what other benefits might be negotiable when considering a Customer Service Manager job? What common items are generally included in a total compensation package?
A total compensation package consists of base pay or salary and all other types of pay and benefits that a Customer Service Manager working in Katowice, Poland will receive in exchange for their job. Some common items included in the total compensation of a Customer Service Manager working in the Katowice, Poland are bonuses, medical/dental/vision benefits coverage, paid leaves, life insurance, and pension plan company match. Some companies in the Katowice, Poland might also offer long-term incentives such as stock options or stock grants for Customer Service Managers. Other popular benefits are gym memberships, free parking, monthly car expenses, free food, and company discounts. Evaluate all offered benefits to determine if they are of value to you. Consider items that you value and see if you can negotiate favorable terms for them. For example, request an extra week of vacation, reimbursement for training, flexible work hours, or subsidized parking. These perks have a value that should be included when you evaluate the entire compensation package offered to you.
April 16, 2021salary.com)
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About Katowice, Poland
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Understand the base salary paid range for a Customer Service Manager in Katowice, PL
Customer Service Manager Frequently Asked Questions