Branch Service Resources Manager Salary in Whitman, West Virginia

The Branch Service Resources Manager designs and develops a service and support system to maximize efficiency and limit response time. Manages the day-to-day branch support operations that provide centralized information and solutions services to branch employees. Being a Branch Service Resources Manager monitors and evaluates branch requests to identify knowledge gaps and make training suggestions. Defines and monitors service quality metrics to identify areas of improvement. In addition, Branch Service Resources Manager manages scheduling to ensure the branch support unit is adequately staffed, especially during new product introductions. Defines training plans, reviews the performance of team members, and issues corrective actions when needed. May require a bachelor's degree. Typically reports to a head of a unit/department. The Branch Service Resources Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as a Branch Service Resources Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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