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Call Center Agent Quality Monitoring Senior Analyst Salary in Coon Rapids, Iowa

Call Center Agent Quality Monitoring Senior Analyst Salary in Coon Rapids, IA

How much does a Call Center Agent Quality Monitoring Senior Analyst make in Coon Rapids, IA? The average Call Center Agent Quality Monitoring Senior Analyst salary in Coon Rapids, IA is $58,100 as of May 28, 2024, but the range typically falls between $50,000 and $66,400. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

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Call Center Agent Quality Monitoring Senior Analyst Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Call Center Agent Quality Monitoring Senior Analyst Salary $42,625 Coon Rapids,IA May 28, 2024
25th Percentile Call Center Agent Quality Monitoring Senior Analyst Salary $50,000 Coon Rapids,IA May 28, 2024
50th Percentile Call Center Agent Quality Monitoring Senior Analyst Salary $58,100 Coon Rapids,IA May 28, 2024
75th Percentile Call Center Agent Quality Monitoring Senior Analyst Salary $66,400 Coon Rapids,IA May 28, 2024
90th Percentile Call Center Agent Quality Monitoring Senior Analyst Salary $73,957 Coon Rapids,IA May 28, 2024
25% $50,000 10% $42,625 90% $73,957 75% $66,400 $58,100 50%(Median) Didn’t find job title? Click
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Randstad - West Des Moines, IA

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Monitoring and Evaluation Research Analyst with Security Clearance

DNI Delaware Nation Industries - Washington, DC

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Job Description

The Call Center Agent Quality Monitoring Senior Analyst tracks issues in the quality monitoring systems or tools and analyzes the results. Monitors and evaluates inbound and outbound interaction quality. Being a Call Center Agent Quality Monitoring Senior Analyst works with other internal teams to define quality metrics. Provides feedback to improve performance and develops training programs. In addition, Call Center Agent Quality Monitoring Senior Analyst may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. Being a Call Center Agent Quality Monitoring Senior Analyst contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. Working as a Call Center Agent Quality Monitoring Senior Analyst typically requires 2 or more years of related experience. (Copyright 2024 Salary.com)

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Job Openings for Call Center Agent Quality Monitoring Senior Analyst in Coon Rapids, IA

Career Path for this job

  1. Down a level:

    Call Center Agent Quality Monitoring Analyst

    2 - 4 years experience
    Bachelor's Degree

  2. This Job:

    Call Center Agent Quality Monitoring Senior Analyst

    4 - 7 years experience
    Bachelor's Degree

  3. Up a level:

    Call Center Quality Manager

    3 - 5 years experience
    Bachelor's Degree

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Understand the total compensation opportunity for a Call Center Agent Quality Monitoring Senior Analyst, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
50000
66400
58100

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
51200
69800
60100
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Call Center Agent Quality Monitoring Senior Analyst in Coon Rapids, IA. The base salary for Call Center Agent Quality Monitoring Senior Analyst ranges from $50,000 to $66,400 with the average base salary of $58,100. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $51,200 to $69,800 with the average total cash compensation of $60,100.
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50000
66400

 

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About Coon Rapids, Iowa    Coon Rapids is a city in Carroll and Guthrie counties in the U.S. state of Iowa. The population was 1,305 at the 2010 census unchanged from the 2000 c....More

Coon Rapids, Iowa  area prices were up 0.8% from a year ago    View the Cost of Living in Coon Rapids, Iowa

Call Center Agent Quality Monitoring Senior Analyst Salary in popular cities: Des Moines, Cedar Rapids, Davenport

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