How much does a Call Center Agent Quality Monitoring Senior Analyst make in the United States? The average Call Center Agent Quality Monitoring Senior Analyst salary in the United States is $60,000 as of February 26, 2024, but the range typically falls between $51,600 and $68,600. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Percentile | Salary | Location | Last Updated |
10th Percentile Call Center Agent Quality Monitoring Senior Analyst Salary | $43,952 | US | February 26, 2024 |
25th Percentile Call Center Agent Quality Monitoring Senior Analyst Salary | $51,600 | US | February 26, 2024 |
50th Percentile Call Center Agent Quality Monitoring Senior Analyst Salary | $60,000 | US | February 26, 2024 |
75th Percentile Call Center Agent Quality Monitoring Senior Analyst Salary | $68,600 | US | February 26, 2024 |
90th Percentile Call Center Agent Quality Monitoring Senior Analyst Salary | $76,430 | US | February 26, 2024 |
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The Call Center Agent Quality Monitoring Senior Analyst tracks issues in the quality monitoring systems or tools and analyzes the results. Monitors and evaluates inbound and outbound interaction quality. Being a Call Center Agent Quality Monitoring Senior Analyst works with other internal teams to define quality metrics. Provides feedback to improve performance and develops training programs. In addition, Call Center Agent Quality Monitoring Senior Analyst may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. Being a Call Center Agent Quality Monitoring Senior Analyst contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. Working as a Call Center Agent Quality Monitoring Senior Analyst typically requires 2 or more years of related experience. (Copyright 2024 Salary.com)
2 - 4 years experience
Bachelor's Degree
4 - 7 years experience
Bachelor's Degree
3 - 5 years experience
Bachelor's Degree
Salary.com's CompAnalyst platform offers:
Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Contact Center Director | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Quality Analyst | Experience 2 - 4 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Quality Manager | Experience 3 - 5 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Senior Manager | Experience | EducationBachelors | Salary Compared to This Job |
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