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Call Center Agent Quality Monitoring Senior Analyst Salary in Salt Lake City, Utah

Call Center Agent Quality Monitoring Senior Analyst Salary in Salt Lake City, UT

How much does a Call Center Agent Quality Monitoring Senior Analyst make in Salt Lake City, UT? The average Call Center Agent Quality Monitoring Senior Analyst salary in Salt Lake City, UT is $58,300 as of March 26, 2024, but the range typically falls between $50,200 and $66,700. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

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Call Center Agent Quality Monitoring Senior Analyst Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Call Center Agent Quality Monitoring Senior Analyst Salary $42,825 Salt Lake City,UT March 26, 2024
25th Percentile Call Center Agent Quality Monitoring Senior Analyst Salary $50,200 Salt Lake City,UT March 26, 2024
50th Percentile Call Center Agent Quality Monitoring Senior Analyst Salary $58,300 Salt Lake City,UT March 26, 2024
75th Percentile Call Center Agent Quality Monitoring Senior Analyst Salary $66,700 Salt Lake City,UT March 26, 2024
90th Percentile Call Center Agent Quality Monitoring Senior Analyst Salary $74,348 Salt Lake City,UT March 26, 2024
25% $50,200 10% $42,825 90% $74,348 75% $66,700 $58,300 50%(Median) Didn’t find job title? Click
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Check out Call Center Agent Quality Monitoring Senior Analyst Job Openings in Salt Lake City, Utah

Quality Improvement Nurse Manager

Rochester Rehab and Living Center - Rochester, MN

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Mortgage Collections (Call Center)

Cenlar FSB - Tempe, AZ

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Associate Quality Assurance Analyst

Uline - Pleasant Prairie, WI

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Job Description

The Call Center Agent Quality Monitoring Senior Analyst tracks issues in the quality monitoring systems or tools and analyzes the results. Monitors and evaluates inbound and outbound interaction quality. Being a Call Center Agent Quality Monitoring Senior Analyst works with other internal teams to define quality metrics. Provides feedback to improve performance and develops training programs. In addition, Call Center Agent Quality Monitoring Senior Analyst may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. Being a Call Center Agent Quality Monitoring Senior Analyst contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. Working as a Call Center Agent Quality Monitoring Senior Analyst typically requires 2 or more years of related experience. (Copyright 2024 Salary.com)

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Job Openings for Call Center Agent Quality Monitoring Senior Analyst in Salt Lake City, UT
  • Rochester Rehab and Living Center - Rochester, MN
    Rochester Rehab & Living is seeking a Quality Improvement Nurse Manager to join our caring team. The Quality Improvement Nurse Manager is responsible for f...
    - 19 Days Ago
  • Cenlar FSB - Tempe, AZ
    Start something good. Empower your career. Cenlar is the nation’s leading mortgage loan subservicer. Our unique culture is defined by our core values of re...
    - 27 Days Ago
  • Cenlar FSB - O'Fallon, MO
    Start something good. Empower your career. Become an employee-owner at Cenlar. Employee owners have made Cenlar the nation’s leading mortgage loan subservi...
    - 2 Days Ago
  • Uline - Pleasant Prairie, WI
    Associate Quality Assurance Analyst. Corporate Headquarters. 12575 Uline Drive, Pleasant Prairie, WI 53158. It’s all about our customers. We put a lot of h...
    - 3 Days Ago
  • Jostens - Denton, TX
    JOB TITLE. Senior Cost Analyst. JOB TYPE. Full Time - Onsite. ABOUT YOU. This role performs manufacturing cost and variance analysis for the Jewelry Produc...
    - 25 Days Ago

Career Path for this job

  1. Down a level:

    Call Center Agent Quality Monitoring Analyst

    2 - 4 years experience
    Bachelor's Degree

  2. This Job:

    Call Center Agent Quality Monitoring Senior Analyst

    4 - 7 years experience
    Bachelor's Degree

  3. Up a level:

    Call Center Quality Manager

    3 - 5 years experience
    Bachelor's Degree

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Average Base Salary

Core compensation

 
 
 
50200
66700
58300

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
51400
70100
60400
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Call Center Agent Quality Monitoring Senior Analyst in Salt Lake City, UT. The base salary for Call Center Agent Quality Monitoring Senior Analyst ranges from $50,200 to $66,700 with the average base salary of $58,300. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $51,400 to $70,100 with the average total cash compensation of $60,400.
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For a real-time salary target, tell us more about your role in the four categories below.

50200
66700

 

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About Salt Lake City, Utah    Salt Lake City has an area of 110.4 square miles (286 km2) and an average elevation of 4,327 feet (1,319 m) above sea level. The lowest point within t....More

Salt Lake City, Utah  area prices were up 2.3% from a year ago    View the Cost of Living in Salt Lake City, Utah

Call Center Agent Quality Monitoring Senior Analyst Salary in popular cities: Provo, West Jordan, Orem

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