How much does a Call Center Operations Director make in Ackerman, MS? The average Call Center Operations Director salary in Ackerman, MS is $149,600 as of March 26, 2024, but the range typically falls between $126,600 and $173,100. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Percentile | Salary | Location | Last Updated |
10th Percentile Call Center Operations Director Salary | $105,660 | Ackerman,MS | March 26, 2024 |
25th Percentile Call Center Operations Director Salary | $126,600 | Ackerman,MS | March 26, 2024 |
50th Percentile Call Center Operations Director Salary | $149,600 | Ackerman,MS | March 26, 2024 |
75th Percentile Call Center Operations Director Salary | $173,100 | Ackerman,MS | March 26, 2024 |
90th Percentile Call Center Operations Director Salary | $194,496 | Ackerman,MS | March 26, 2024 |
The Call Center Operations Director analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Being a Call Center Operations Director researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. In addition, Call Center Operations Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Call Center Operations Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Working as a Call Center Operations Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
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Salary.com's CompAnalyst platform offers:
Job Title | Experience | EDUCATION | Salary Compared to This Job |
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Job Title Contact Center Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Scheduler I | Experience 0 - 2 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Senior Manager | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Traffic and Scheduling Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Traffic and Scheduling Supervisor | Experience 3 - 5 | EducationBachelors | Salary Compared to This Job |
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About Ackerman, Mississippi Ackerman is a town in Choctaw County, Mississippi, United States. The population was 1,510 at the 2010 census, down from 1,696 at the 2000 census. It ....More
Ackerman, Mississippi area prices were up 1.2% from a year ago View the Cost of Living in Ackerman, Mississippi
Call Center Operations Director Salary in popular cities: Jackson, Gulfport, Hattiesburg
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