How much does a Call Center Operations Senior Manager make in Pascagoula, MS? The average Call Center Operations Senior Manager salary in Pascagoula, MS is $130,300 as of May 28, 2024, but the range typically falls between $113,000 and $150,000. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Percentile | Salary | Location | Last Updated |
10th Percentile Call Center Operations Senior Manager Salary | $97,249 | Pascagoula,MS | May 28, 2024 |
25th Percentile Call Center Operations Senior Manager Salary | $113,000 | Pascagoula,MS | May 28, 2024 |
50th Percentile Call Center Operations Senior Manager Salary | $130,300 | Pascagoula,MS | May 28, 2024 |
75th Percentile Call Center Operations Senior Manager Salary | $150,000 | Pascagoula,MS | May 28, 2024 |
90th Percentile Call Center Operations Senior Manager Salary | $167,936 | Pascagoula,MS | May 28, 2024 |
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The Call Center Operations Senior Manager analyzes processes and develops key performance criteria and standards to monitor and manage agents' performance. Oversees and manages an organization's contact center operations and implements policies, objectives, and initiatives. Being a Call Center Operations Senior Manager researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. In addition, Call Center Operations Senior Manager develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to a director. The Call Center Operations Senior Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Working as a Call Center Operations Senior Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
5 + years experience
Bachelor's Degree
Bachelor's Degree
Bachelor's Degree
Salary.com's CompAnalyst platform offers:
Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Contact Center Director | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Quality Analyst | Experience 2 - 4 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Quality Analyst, Sr. | Experience 4 - 7 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Traffic and Scheduling Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
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About Pascagoula, Mississippi Pascagoula is a city in Jackson County, Mississippi, United States. It is the principal city of the Pascagoula Metropolitan Statistical Area, as a par....More
Pascagoula, Mississippi area prices were up 1.2% from a year ago View the Cost of Living in Pascagoula, Mississippi
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