How much does a Call Center Operations Senior Manager make in Mississippi? The average Call Center Operations Senior Manager salary in Mississippi is $131,100 as of March 26, 2024, but the range typically falls between $113,700 and $150,900. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Call Center Operations Senior Manager Salary | $97,858 | MS | March 26, 2024 |
25th Percentile Call Center Operations Senior Manager Salary | $113,700 | MS | March 26, 2024 |
50th Percentile Call Center Operations Senior Manager Salary | $131,100 | MS | March 26, 2024 |
75th Percentile Call Center Operations Senior Manager Salary | $150,900 | MS | March 26, 2024 |
90th Percentile Call Center Operations Senior Manager Salary | $168,927 | MS | March 26, 2024 |
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The Call Center Operations Senior Manager analyzes processes and develops key performance criteria and standards to monitor and manage agents' performance. Oversees and manages an organization's contact center operations and implements policies, objectives, and initiatives. Being a Call Center Operations Senior Manager researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. In addition, Call Center Operations Senior Manager develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to a director. The Call Center Operations Senior Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Working as a Call Center Operations Senior Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
5 + years experience
Bachelor's Degree
Bachelor's Degree
Bachelor's Degree
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Location | Avg. Salary | Date Updated |
---|---|---|
Location Olive Branch, MS | Avg. Salary $137,033 | Date Updated March 26, 2024 |
Location Abbeville, MS | Avg. Salary $136,592 | Date Updated March 26, 2024 |
Location Aberdeen, MS | Avg. Salary $124,402 | Date Updated March 26, 2024 |
Location Ackerman, MS | Avg. Salary $123,961 | Date Updated March 26, 2024 |
Location Algoma, MS | Avg. Salary $123,961 | Date Updated March 26, 2024 |
Location Alligator, MS | Avg. Salary $129,249 | Date Updated March 26, 2024 |
Location Amory, MS | Avg. Salary $123,961 | Date Updated March 26, 2024 |
Location Anguilla, MS | Avg. Salary $129,396 | Date Updated March 26, 2024 |
Location Arcola, MS | Avg. Salary $130,571 | Date Updated March 26, 2024 |
Location Arkabutla, MS | Avg. Salary $136,592 | Date Updated March 26, 2024 |
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About Mississippi Mississippi is bordered to the north by Tennessee, to the east by Alabama, to the south by Louisiana and a narrow coast on the Gulf of Mexico; and to ....More
Salary estimation for Call Center Operations Senior Manager at companies like : South Sun Sentinel, College Park , GA30349, Platte River Waterkeeper