Call Center Quality Manager Salary in Baltimore, Maryland

Call Center Quality Manager Salary in Baltimore, MD

How much does a Call Center Quality Manager make in Baltimore, MD? The average Call Center Quality Manager salary in Baltimore, MD is $85,400 as of March 26, 2024, but the range typically falls between $70,000 and $102,400. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

Develop a Job description
Pay Equity
Salary Grading Scale
Pay Strategy
Salary Salary + Bonus Benefits Job Openings
500+ Call Center Quality Manager job openings Go >
View as table View as graph
Call Center Quality Manager Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Call Center Quality Manager Salary $55,979 Baltimore,MD March 26, 2024
25th Percentile Call Center Quality Manager Salary $70,000 Baltimore,MD March 26, 2024
50th Percentile Call Center Quality Manager Salary $85,400 Baltimore,MD March 26, 2024
75th Percentile Call Center Quality Manager Salary $102,400 Baltimore,MD March 26, 2024
90th Percentile Call Center Quality Manager Salary $117,878 Baltimore,MD March 26, 2024
25% $70,000 10% $55,979 90% $117,878 75% $102,400 $85,400 50%(Median) Didn’t find job title? Click
Employers: Find Surveys For This Job Employers: Price Your Company Jobs Employees: View your Salary
Change Search Criteria
Check out Call Center Quality Manager Job Openings in Baltimore, Maryland
Apply Now

Call Center Specialist Expanded Function

Virginia Garcia Memorial Health Center - Hillsboro, OR

Apply Now

VP, Call Center Operations

Century Group - Los Angeles, CA

Apply Now

Nationwide Vision- Call Center Advocate- MUST LIVE IN AZ

Eye Care Partners Career Opportunities - Mesa, AZ

Apply Now
Search More Call Center Quality Manager Jobs in Baltimore, Maryland
For Employers
Adjust Employee Salary

Individualize employee pay based on unique job requirements and personal qualifications.
Price My Industry Jobs

Get the latest market price for benchmark jobs and jobs in your industry.
For Employees
Get a Salary Increase

Analyze the market and your qualifications to negotiate your salary with confidence.
Search Job Openings

Search thousands of open positions to find your next opportunity.
See it in Action

Job Description

The Call Center Quality Manager establishes standards governing customer interactions and implements monitoring programs. Oversees contact center quality assurance programs. Being a Call Center Quality Manager typically requires a bachelor's degree. Designs training programs or process enhancements that correct quality issues. In addition, Call Center Quality Manager typically reports to a head of a unit/department. The Call Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Working as a Call Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

Employers: Job Description Management Tool

Search Job Openings

Job Openings for Call Center Quality Manager in Baltimore, MD

Career Path for this job

  1. Down a level:

    Call Center Agent Quality Monitoring Senior Analyst

    4 - 7 years experience
    Bachelor's Degree

  2. This Job:

    Call Center Quality Manager

    3 - 5 years experience
    Bachelor's Degree

Not the job you're looking for? Search more salaries here:

Are you an HR manager or compensation specialist?

Salary.com's CompAnalyst platform offers:

  • Detailed skills and competency reports for specific positions
  • Job and employee pricing reports
  • Compensation data tools, salary structures, surveys and benchmarks.
Learn about CompAnalyst

Take just three simple steps below to generate your own personalized salary report

Step 1 of 3

Understand the total compensation opportunity for a Call Center Quality Manager, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
70000
102400
85400

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
75400
113500
93700
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Call Center Quality Manager in Baltimore, MD. The base salary for Call Center Quality Manager ranges from $70,000 to $102,400 with the average base salary of $85,400. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $75,400 to $113,500 with the average total cash compensation of $93,700.
Step 2 of 3

Discover how your pay is adjusted for skills, experience, and other factors

How much should you be paid?

For a real-time salary target, tell us more about your role in the four categories below.

70000
102400

 

Step 3 of 3

How much should you be paid?

Generate Your Salary Report

About Baltimore, Maryland    Baltimore (/ˈbɔːltɪmɔːr/) is the largest city in the state of Maryland within the United States. Baltimore was established by the Constitution of Mary....More

Baltimore, Maryland  area prices were up 1.5% from a year ago    View the Cost of Living in Baltimore, Maryland

Call Center Quality Manager Salary in popular cities: Columbia, Germantown, Silver Spring

Jobs with a similar salary range to Call Center Quality Manager : PMO Analyst

Salary estimation for Call Center Quality Manager at companies like : Schubot Jewellers, Aledo Police Department, Www Yellowroseevents Co

lower level job