Call Center Quality Manager Salary in Grand Forks, North Dakota

Call Center Quality Manager Salary in Grand Forks, ND

How much does a Call Center Quality Manager make in Grand Forks, ND? The average Call Center Quality Manager salary in Grand Forks, ND is $78,100 as of March 26, 2024, but the range typically falls between $64,000 and $93,600. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

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Call Center Quality Manager Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Call Center Quality Manager Salary $51,163 Grand Forks,ND March 26, 2024
25th Percentile Call Center Quality Manager Salary $64,000 Grand Forks,ND March 26, 2024
50th Percentile Call Center Quality Manager Salary $78,100 Grand Forks,ND March 26, 2024
75th Percentile Call Center Quality Manager Salary $93,600 Grand Forks,ND March 26, 2024
90th Percentile Call Center Quality Manager Salary $107,712 Grand Forks,ND March 26, 2024
25% $64,000 10% $51,163 90% $107,712 75% $93,600 $78,100 50%(Median) Didn’t find job title? Click
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Check out Call Center Quality Manager Job Openings in Grand Forks, North Dakota

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Rochester Rehab and Living Center - Rochester, MN

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Job Description

The Call Center Quality Manager establishes standards governing customer interactions and implements monitoring programs. Oversees contact center quality assurance programs. Being a Call Center Quality Manager typically requires a bachelor's degree. Designs training programs or process enhancements that correct quality issues. In addition, Call Center Quality Manager typically reports to a head of a unit/department. The Call Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Working as a Call Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Job Openings for Call Center Quality Manager in Grand Forks, ND
  • Rochester Rehab and Living Center - Rochester, MN
    Rochester Rehab & Living is seeking a Quality Improvement Nurse Manager to join our caring team. The Quality Improvement Nurse Manager is responsible for f...
    - 19 Days Ago
  • USAA - PHOENIX, AZ
    Why USAA. Let’s do something that really matters. We have an important mission: serving the members of the military community and their families. It’s both...
    - Just Posted
  • USAA - COLORADO SPRINGS, CO
    Why USAA. Let’s do something that really matters. We have an important mission: serving the members of the military community and their families. It’s both...
    - 1 Day Ago
  • USAA - COLORADO SPRINGS, CO
    Why USAA. Why USAA. Let’s do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. ...
    - 3 Days Ago
  • USAA - COLORADO SPRINGS, CO
    Why USAA. Let’s do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military m...
    - 3 Days Ago

Career Path for this job

  1. Down a level:

    Call Center Agent Quality Monitoring Senior Analyst

    4 - 7 years experience
    Bachelor's Degree

  2. This Job:

    Call Center Quality Manager

    3 - 5 years experience
    Bachelor's Degree

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Average Base Salary

Core compensation

 
 
 
64000
93600
78100

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
69000
103800
85700
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Call Center Quality Manager in Grand Forks, ND. The base salary for Call Center Quality Manager ranges from $64,000 to $93,600 with the average base salary of $78,100. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $69,000 to $103,800 with the average total cash compensation of $85,700.
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64000
93600

 

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About Grand Forks, North Dakota    Grand Forks is 74 miles (119 km) north of the Fargo-Moorhead area and 145 miles (233 km) south of Winnipeg, Manitoba. Grand Forks is on the western ba....More

Grand Forks, North Dakota  area prices were up 0.8% from a year ago    View the Cost of Living in Grand Forks, North Dakota

Call Center Quality Manager Salary in popular cities: Fargo, Bismarck, Minot

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