How much does a Call Center Traffic and Scheduling Analyst I make in Charleston, SC? The average Call Center Traffic and Scheduling Analyst I salary in Charleston, SC is $51,800 as of May 28, 2024, but the range typically falls between $45,500 and $58,200. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Percentile | Salary | Location | Last Updated |
10th Percentile Call Center Traffic and Scheduling Analyst I Salary | $39,764 | Charleston,SC | May 28, 2024 |
25th Percentile Call Center Traffic and Scheduling Analyst I Salary | $45,500 | Charleston,SC | May 28, 2024 |
50th Percentile Call Center Traffic and Scheduling Analyst I Salary | $51,800 | Charleston,SC | May 28, 2024 |
75th Percentile Call Center Traffic and Scheduling Analyst I Salary | $58,200 | Charleston,SC | May 28, 2024 |
90th Percentile Call Center Traffic and Scheduling Analyst I Salary | $64,027 | Charleston,SC | May 28, 2024 |
Individualize employee pay based on unique job requirements and personal qualifications.
Get the latest market price for benchmark jobs and jobs in your industry.
Analyze the market and your qualifications to negotiate your salary with confidence.
Search thousands of open positions to find your next opportunity.
What Should I Pay?
The Call Center Traffic and Scheduling Analyst I utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Call Center Traffic and Scheduling Analyst I collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. In addition, Call Center Traffic and Scheduling Analyst I utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. Being a Call Center Traffic and Scheduling Analyst I work is closely managed. Works on projects/matters of limited complexity in a support role. Working as a Call Center Traffic and Scheduling Analyst I typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
0 - 2 years experience
Bachelor's Degree
2 - 4 years experience
Bachelor's Degree
Salary.com's CompAnalyst platform offers:
Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Contact Center Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Quality Analyst | Experience 2 - 4 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Scheduler I | Experience 0 - 2 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Traffic and Scheduling Analyst II | Experience 2 - 4 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Traffic and Scheduling Analyst III | Experience 4 - 7 | EducationBachelors | Salary Compared to This Job |
Take just three simple steps below to generate your own personalized salary report
Core compensation
Includes base and annual incentives
About Charleston, South Carolina Charleston is the oldest and largest city in the U.S. state of South Carolina, the county seat of Charleston County, and the principal city in the Cha....More
Charleston, South Carolina area prices were up 1.5% from a year ago View the Cost of Living in Charleston, South Carolina
Call Center Traffic and Scheduling Analyst I Salary in popular cities: Columbia, North Charleston, Mount Pleasant