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Call Center Traffic and Scheduling Analyst II Salary in the United States

How much does a Call Center Traffic and Scheduling Analyst II make in the United States?

As of October 01, 2026, the average salary for a Call Center Traffic and Scheduling Analyst II in the United States is $57,100 per year, which breaks down to an hourly rate of $27.

However, a Call Center Traffic and Scheduling Analyst II's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $72,384
  • Majority Range (25th-75th percentile): $51,800 to $65,100
  • Entry-Level (10th percentile): $46,975

Key Factors That Influence Call Center Traffic and Scheduling Analyst II Salaries

A Call Center Traffic and Scheduling Analyst II's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, education and company size can directly affect your earning potential.

How Experience Level Affects Call Center Traffic and Scheduling Analyst Salaries?

Experience is a primary driver of a Call Center Traffic and Scheduling Analyst II's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Call Center Traffic and Scheduling Analyst I (0-2 years): $51,452
  • Call Center Traffic and Scheduling Analyst II (2-4 years): $57,082
  • Call Center Traffic and Scheduling Analyst III (4-7 years): $71,868
  • Call Center Traffic and Scheduling Supervisor (7+ years): $80,744
  • Call Center Traffic and Scheduling Manager (7+ years): $116,769
Job Role Years of Experience Average Salary
Call Center Traffic and Scheduling Analyst I0-2 years$51,452
Call Center Traffic and Scheduling Analyst II2-4 years$57,082
Call Center Traffic and Scheduling Analyst III4-7 years$71,868
Call Center Traffic and Scheduling Supervisor7+ years$80,744
Call Center Traffic and Scheduling Manager7+ years$116,769

How Do Call Center Traffic and Scheduling Analyst II Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Call Center Traffic and Scheduling Analyst IIs. For example, consider the average annual salaries in these key locations:
  • District of Columbia: $63,300.
  • California: $63,000.
  • Massachusetts: $62,200.

Top Paying Cities for Call Center Traffic and Scheduling Analyst IIs

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • San Jose: $72,000
  • San Francisco: $71,300
  • Oakland: $69,800

What Skills Can Increase a Call Center Traffic and Scheduling Analyst II's Salary?

Demanded Skills for the Role:

  • Scheduling (Mentioned in 2.52% Job Postings): Scheduling is the process of arranging, controlling and optimizing work and workloads in a production process or manufacturing process.
  • Safety Training (Mentioned in 0.35% Job Postings): Providing learning programs designed to train employees on precautionary processes and procedures to perform their duties safely and effectively.
  • Installation (Mentioned in 0.27% Job Postings): The action or process of installing someone or something, or of being installed. the act of installing the state of being installed, something that is installed for use.
Skills Demand Percentage
Scheduling 2.52%
Safety Training 0.35%
Installation 0.27%

What skills can make your compensation higher?

Mastering certain specialized skills can lead to a significant increase in pay. Here are examples of skills and the potential impact they can have on a Call Center Traffic and Scheduling Analyst II's salary.

  • Microsoft Project: Can increase your salary by up to 24%.
  • WFM: Can increase your salary by up to 17%.
  • Workforce Management: Can increase your salary by up to 15%.
Skill Salary Salary % Increase
Microsoft Project $70,804
24%
WFM $66,807
17%
Workforce Management $65,665
15%

Call Center Traffic and Scheduling Analyst II Salary by Company Size: Startups vs. Enterprise

Call Center Traffic and Scheduling Analyst II salary potential scales significantly with company size. Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $63,746. While startup companies pay approximate $53,977.

Call Center Traffic and Scheduling Analyst II Salary by Company Size

Company Size Employees Average Salary
Startup 1~50 $53,977
Growth Stage 51~500 $57,074
Established 501~5000 $61,552
Enterprise 5000+ $63,746

Call Center Traffic and Scheduling Analyst II Salary by Industry: Top Paying Sectors

For Call Center Traffic and Scheduling Analyst II roles, the industry you choose can affect earning potential by as much as 43% (the gap between the highest and lowest paying industries). Data shows that the Edu., Gov't. & Nonprofit and Aerospace & Defense sectors offer the strongest compensation, at 15% above the average. In contrast, Call Center Traffic and Scheduling Analyst positions in Transportation or Chemicals typically offer lower base pay, as these industries often view Call Center Traffic and Scheduling Analyst II as a support function rather than a direct revenue driver.

The top paying industries for a Call Center Traffic and Scheduling Analyst II

Industry Sector Average Annual Salary Average Hourly Rate Pay vs.Avg
Edu., Gov't. & Nonprofit$65,665$32.015%
Aerospace & Defense$63,952$31.012%
Telecom$63,381$30.011%
Hospitality & Leisure$62,810$30.010%
Internet$61,668$30.08%

How Education impacts a Call Center Traffic and Scheduling Analyst II's Salary?

Your level of education can impact your salary potential. While many Call Center Traffic and Scheduling Analyst IIs enter the field with a Bachelor's Degree degree, higher education can lead to more specialized and higher-paying roles.

According to our 100% employer-reported salary data, the median salary for a Call Center Traffic and Scheduling Analyst II with a Bachelor's Degree is between $60,266 and $64,319).

Call Center Traffic and Scheduling Analyst II Salaries by Degree Level

Typical Education for Call Center Traffic and Scheduling Analyst II
Degree Level % of user with this level of education
No Diploma 1.3%
High School 33.8%
Associates 11.5%
Bachelors 46.5%
Masters 7.0%
Doctorate 0.0%

Call Center Traffic and Scheduling Analyst II Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Call Center Traffic and Scheduling Analyst II's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

Last Updated on October 01, 2026
$51,800
Average $57,100/year
$65,100
$4,317
Average $4,758/month
$5,425
$996
Average $1,098/week
$1,252
$25
Average $27/hour
$31
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $65,100 $5,425 $1,252 $31
Average $57,100 $4,758 $1,098 $27
25th Percentile $51,800 $4,317 $996 $25

Call Center Traffic and Scheduling Analyst II Salary Growth & Career Path

Promotions are the fastest way to increase your earnings. As a Call Center Traffic and Scheduling Analyst II, you have the following paths for advancement. The table below compares the salary raises for common next-step roles. By comparing these figures, you can choose the career path that best meets your financial goals.

Call Center Traffic and Scheduling Analyst II Salary Growth and Career Path
Next Step Role Estimate Salary Projected Raise
Call Center Scheduler III $72,700 27%
Call Center Traffic and Scheduling Analyst III $71,900 26%

Most common benefits for Call Center Traffic and Scheduling Analyst II

  • Social Security
  • 401 (k)
  • Disability
  • Healthcare
  • Pension
  • Time Off (days)

Common company salaries for Call Center Traffic and Scheduling Analyst II

Here are companies hiring for Call Center Traffic and Scheduling Analyst II and their salaries, click below for more details.

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FAQ about Call Center Traffic and Scheduling Analyst II

1. What industry pays the highest salary for Call Center Traffic and Scheduling Analyst II?

The Edu., Gov't. & Nonprofit industry offers the highest average compensation for Call Center Traffic and Scheduling Analyst II roles, with salaries approximately 15% above the market median.

2. How much do traffic analysts make?

Traffic analysts typically earn between $57,100 and $73,200 annually, with a median salary of $64,300. In top-paying cities like San Francisco, San Jose, and Santa Clara, salaries can exceed $74,000, reflecting the demand for skilled professionals in this field.

3. What is the highest paying ATC job?

The highest paying job related to call center operations is the Call Center Traffic and Scheduling Analyst, with a salary range from $57,100 to $73,200. The average salary is approximately $64,300. This role is crucial for optimizing call center efficiency and managing scheduling effectively.

4. What is the higher position in a call center?

The most prestigious position in a call center is typically the Chief Customer Officer (CCO). The CCO oversees the overall customer experience, including call center operations. Salaries for roles like Call Center Traffic and Scheduling Analyst range from $57,100 to $73,200, with a midpoint of $64,300, reflecting the importance of effective management in customer service.

5. Is NOC Analyst entry level?

Yes, a NOC Analyst position is generally considered entry-level. After obtaining a Bachelor's Degree in computer science or a related field, you can expect a starting salary around $57,100. As you gain experience, salaries can rise, with mid-level positions earning about $64,300 and more experienced roles reaching up to $73,200.

6. What is the pay scale for a T2?

The pay scale for a T2 varies based on experience and location. The salary range for a Call Center Traffic and Scheduling Analyst is between $57,100 and $73,200 annually, with a midpoint of $64,300. This reflects a competitive compensation structure in the industry, ensuring fair pay for the role.

7. What is the average salary at T2?

The average salary for a Call Center Traffic and Scheduling Analyst ranges from $57,100 to $73,200, with a midpoint of $64,300. This reflects the varying levels of experience and responsibility within the role, providing a competitive compensation package in the industry.

Where Does Our Salary Data Come From?

Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.

We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)

With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.

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