As of October 01, 2026, the average salary for a Call Center Traffic and Scheduling Analyst II in the United States is $57,100 per year, which breaks down to an hourly rate of $27.
However, a Call Center Traffic and Scheduling Analyst II's salary can vary significantly. Here’s a look at the typical salary range:
Call Center Traffic and Scheduling Analyst II Salaries by Percentile
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
|---|---|---|---|---|
| 75th Percentile | $65,100 | $5,425 | $1,252 | $31 |
| Average | $57,100 | $4,758 | $1,098 | $27 |
| 25th Percentile | $51,800 | $4,317 | $996 | $25 |
A Call Center Traffic and Scheduling Analyst II's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, education and company size can directly affect your earning potential.
Experience is a primary driver of a Call Center Traffic and Scheduling Analyst II's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:
| Job Role | Years of Experience | Average Salary |
|---|---|---|
| Call Center Traffic and Scheduling Analyst I | 0-2 years | $51,452 |
| Call Center Traffic and Scheduling Analyst II | 2-4 years | $57,082 |
| Call Center Traffic and Scheduling Analyst III | 4-7 years | $71,868 |
| Call Center Traffic and Scheduling Supervisor | 7+ years | $80,744 |
| Call Center Traffic and Scheduling Manager | 7+ years | $116,769 |
Demanded Skills for the Role:
| Skills | Demand Percentage |
|---|---|
| Scheduling | 2.52% |
| Safety Training | 0.35% |
| Installation | 0.27% |
Mastering certain specialized skills can lead to a significant increase in pay. Here are examples of skills and the potential impact they can have on a Call Center Traffic and Scheduling Analyst II's salary.
| Skill | Salary | Salary % Increase |
|---|---|---|
| Microsoft Project | $70,804 | |
| WFM | $66,807 | |
| Workforce Management | $65,665 |
Call Center Traffic and Scheduling Analyst II salary potential scales significantly with company size. Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $63,746. While startup companies pay approximate $53,977.
| Company Size | Employees | Average Salary |
|---|---|---|
| Startup | 1~50 | $53,977 |
| Growth Stage | 51~500 | $57,074 |
| Established | 501~5000 | $61,552 |
| Enterprise | 5000+ | $63,746 |
Your level of education can impact your salary potential. While many Call Center Traffic and Scheduling Analyst IIs enter the field with a Bachelor's Degree degree, higher education can lead to more specialized and higher-paying roles.
According to our 100% employer-reported salary data, the median salary for a Call Center Traffic and Scheduling Analyst II with a Bachelor's Degree is between $60,266 and $64,319).
| Typical Education for Call Center Traffic and Scheduling Analyst II | |
|---|---|
| Degree Level | % of user with this level of education |
| No Diploma | 1.3% |
| High School | 33.8% |
| Associates | 11.5% |
| Bachelors | 46.5% |
| Masters | 7.0% |
| Doctorate | 0.0% |
Understanding how a Call Center Traffic and Scheduling Analyst II's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.
| Annual Salary | Monthly Pay | Weekly Pay | Hourly Wage | |
|---|---|---|---|---|
| 75th Percentile | $65,100 | $5,425 | $1,252 | $31 |
| Average | $57,100 | $4,758 | $1,098 | $27 |
| 25th Percentile | $51,800 | $4,317 | $996 | $25 |
Promotions are the fastest way to increase your earnings. As a Call Center Traffic and Scheduling Analyst II, you have the following paths for advancement. The table below compares the salary raises for common next-step roles. By comparing these figures, you can choose the career path that best meets your financial goals.
| Next Step Role | Estimate Salary | Projected Raise |
|---|---|---|
| Call Center Scheduler III | $72,700 | 27% |
| Call Center Traffic and Scheduling Analyst III | $71,900 | 26% |
Salaries for a Call Center Traffic and Scheduling Analyst II can change over time, reflecting shifts in market demand and the overall economy. The median salary decreased from $53,259 in 2023 to around $52,266 in 2025, reflecting changes in demand, location, experience, and the wider economy. For a detailed analysis of Call Center Traffic and Scheduling Analyst II salary trends, .
| Year | Average Annual Salary |
|---|---|
| 2022 | View More |
| 2023 | $53,259 |
| 2024 | $52,797 |
| 2025 | $52,266 |
| 2026 |
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| 2027 |
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The Edu., Gov't. & Nonprofit industry offers the highest average compensation for Call Center Traffic and Scheduling Analyst II roles, with salaries approximately 15% above the market median.
Traffic analysts typically earn between $57,100 and $73,200 annually, with a median salary of $64,300. In top-paying cities like San Francisco, San Jose, and Santa Clara, salaries can exceed $74,000, reflecting the demand for skilled professionals in this field.
The highest paying job related to call center operations is the Call Center Traffic and Scheduling Analyst, with a salary range from $57,100 to $73,200. The average salary is approximately $64,300. This role is crucial for optimizing call center efficiency and managing scheduling effectively.
The most prestigious position in a call center is typically the Chief Customer Officer (CCO). The CCO oversees the overall customer experience, including call center operations. Salaries for roles like Call Center Traffic and Scheduling Analyst range from $57,100 to $73,200, with a midpoint of $64,300, reflecting the importance of effective management in customer service.
Yes, a NOC Analyst position is generally considered entry-level. After obtaining a Bachelor's Degree in computer science or a related field, you can expect a starting salary around $57,100. As you gain experience, salaries can rise, with mid-level positions earning about $64,300 and more experienced roles reaching up to $73,200.
The pay scale for a T2 varies based on experience and location. The salary range for a Call Center Traffic and Scheduling Analyst is between $57,100 and $73,200 annually, with a midpoint of $64,300. This reflects a competitive compensation structure in the industry, ensuring fair pay for the role.
The average salary for a Call Center Traffic and Scheduling Analyst ranges from $57,100 to $73,200, with a midpoint of $64,300. This reflects the varying levels of experience and responsibility within the role, providing a competitive compensation package in the industry.
Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.
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