How much does a Call Center Traffic and Scheduling Supervisor make in Rochester, MN? The average Call Center Traffic and Scheduling Supervisor salary in Rochester, MN is $80,520 as of May 28, 2024, but the range typically falls between $71,170 and $95,900. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Percentile | Salary | Location | Last Updated |
10th Percentile Call Center Traffic and Scheduling Supervisor Salary | $62,657 | Rochester,MN | May 28, 2024 |
25th Percentile Call Center Traffic and Scheduling Supervisor Salary | $71,170 | Rochester,MN | May 28, 2024 |
50th Percentile Call Center Traffic and Scheduling Supervisor Salary | $80,520 | Rochester,MN | May 28, 2024 |
75th Percentile Call Center Traffic and Scheduling Supervisor Salary | $95,900 | Rochester,MN | May 28, 2024 |
90th Percentile Call Center Traffic and Scheduling Supervisor Salary | $109,903 | Rochester,MN | May 28, 2024 |
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The Call Center Traffic and Scheduling Supervisor configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Call Center Traffic and Scheduling Supervisor ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Monitors the productivity of customer service representatives. In addition, Call Center Traffic and Scheduling Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Call Center Traffic and Scheduling Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Working as a Call Center Traffic and Scheduling Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
4 - 7 years experience
Bachelor's Degree
3 - 5 years experience
Bachelor's Degree
5 + years experience
Bachelor's Degree
Salary.com's CompAnalyst platform offers:
Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Contact Center Supervisor | Experience 3 + | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Traffic and Scheduling Analyst I | Experience 0 - 2 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Traffic and Scheduling Analyst II | Experience 2 - 4 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Traffic and Scheduling Analyst III | Experience 4 - 7 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Traffic and Scheduling Assistant | Experience 1 - 3 | EducationHigh School | Salary Compared to This Job |
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About Rochester, Minnesota Rochester is a city founded in 1854 in the U.S. State of Minnesota and is the county seat of Olmsted County located on the Zumbro River's south fork i....More
Rochester, Minnesota area prices were up 1.3% from a year ago View the Cost of Living in Rochester, Minnesota
Call Center Traffic and Scheduling Supervisor Salary in popular cities: Minneapolis, Saint Paul, Duluth
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