Contact Center Metrics Analyst I Salary in Bridgeport, Connecticut
Contact Center Metrics Analyst I Salary in Bridgeport, CT
How much does a Contact Center Metrics Analyst I make in Bridgeport, CT? The average Contact Center Metrics Analyst I salary in Bridgeport, CT is $59,590 as of March 26, 2024, but the range typically falls between $52,090 and $69,890. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
| Percentile | Salary | Location | Last Updated |
| 10th Percentile Contact Center Metrics Analyst I Salary | $45,262 | Bridgeport,CT | March 26, 2024 |
| 25th Percentile Contact Center Metrics Analyst I Salary | $52,090 | Bridgeport,CT | March 26, 2024 |
| 50th Percentile Contact Center Metrics Analyst I Salary | $59,590 | Bridgeport,CT | March 26, 2024 |
| 75th Percentile Contact Center Metrics Analyst I Salary | $69,890 | Bridgeport,CT | March 26, 2024 |
| 90th Percentile Contact Center Metrics Analyst I Salary | $79,268 | Bridgeport,CT | March 26, 2024 |
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Job Description
The Contact Center Metrics Analyst I assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Responsible for monitoring the contact center workload and scheduling function. Being a Contact Center Metrics Analyst I assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. In addition, Contact Center Metrics Analyst I may require a bachelor's degree. Typically reports to a manager. Being a Contact Center Metrics Analyst I work is closely managed. Works on projects/matters of limited complexity in a support role. Working as a Contact Center Metrics Analyst I typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
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Stamford Health - Stamford, CTJob Description. Stamford Health, a well-established, award-winning Healthcare System with multiple locations in CT has an opportunity for a Contact Center...- 1 Day Ago
Career Path for this job
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This Job:
Contact Center Metrics Analyst I
0 - 2 years experience
Bachelor's Degree -
Up a level:
Call Center Scheduler II
2 - 4 years experience
Bachelor's Degree
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Level of Education
- Contact Center Metrics Analyst I Salaries with a High School Diploma or Technical Certificate
- Contact Center Metrics Analyst I Salaries with an Associate's Degree
- Contact Center Metrics Analyst I Salaries with a Bachelor's Degree
- Contact Center Metrics Analyst I Salaries with a Master's Degree or MBA
- Contact Center Metrics Analyst I Salaries with a JD, MD, PhD or Equivalent
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About Bridgeport, Connecticut Bridgeport is a historic seaport city in the U.S. state of Connecticut. It is in Fairfield County, at the mouth of the Pequonnock River on Long Island....More
Bridgeport, Connecticut area prices were up 1.7% from a year ago View the Cost of Living in Bridgeport, Connecticut
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