Contact Center Metrics Analyst I Salary in Kenosha, Wisconsin
Contact Center Metrics Analyst I Salary in Kenosha, WI
How much does a Contact Center Metrics Analyst I make in Kenosha, WI? The average Contact Center Metrics Analyst I salary in Kenosha, WI is $51,190 as of March 26, 2024, but the range typically falls between $44,790 and $60,090. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
| Percentile | Salary | Location | Last Updated |
| 10th Percentile Contact Center Metrics Analyst I Salary | $38,963 | Kenosha,WI | March 26, 2024 |
| 25th Percentile Contact Center Metrics Analyst I Salary | $44,790 | Kenosha,WI | March 26, 2024 |
| 50th Percentile Contact Center Metrics Analyst I Salary | $51,190 | Kenosha,WI | March 26, 2024 |
| 75th Percentile Contact Center Metrics Analyst I Salary | $60,090 | Kenosha,WI | March 26, 2024 |
| 90th Percentile Contact Center Metrics Analyst I Salary | $68,193 | Kenosha,WI | March 26, 2024 |
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Job Description
The Contact Center Metrics Analyst I assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Responsible for monitoring the contact center workload and scheduling function. Being a Contact Center Metrics Analyst I assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. In addition, Contact Center Metrics Analyst I may require a bachelor's degree. Typically reports to a manager. Being a Contact Center Metrics Analyst I work is closely managed. Works on projects/matters of limited complexity in a support role. Working as a Contact Center Metrics Analyst I typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
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Munson Healthcare - Traverse City, MIDescription. As northern Michigan's largest healthcare system, we are deeply connected to the communities we serve and committed to caring for our families...- 3 Months Ago
Career Path for this job
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This Job:
Contact Center Metrics Analyst I
0 - 2 years experience
Bachelor's Degree -
Up a level:
Call Center Scheduler II
2 - 4 years experience
Bachelor's Degree
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About Kenosha, Wisconsin
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Level of Education
- Contact Center Metrics Analyst I Salaries with a High School Diploma or Technical Certificate
- Contact Center Metrics Analyst I Salaries with an Associate's Degree
- Contact Center Metrics Analyst I Salaries with a Bachelor's Degree
- Contact Center Metrics Analyst I Salaries with a Master's Degree or MBA
- Contact Center Metrics Analyst I Salaries with a JD, MD, PhD or Equivalent
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About Kenosha, Wisconsin Kenosha /kɛˈnoʊˌʃɑː/ is a city in and the county seat of Kenosha County, Wisconsin, United States. Kenosha is on the southwestern shore of Lake Michig....More
Kenosha, Wisconsin area prices were up 1.8% from a year ago View the Cost of Living in Kenosha, Wisconsin
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