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Contact Center Metrics Analyst I Salary in Lincoln, Nebraska

Contact Center Metrics Analyst I Salary in Lincoln, NE

How much does a Contact Center Metrics Analyst I make in Lincoln, NE? The average Contact Center Metrics Analyst I salary in Lincoln, NE is $49,190 as of April 24, 2024, but the range typically falls between $42,990 and $57,790. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

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Contact Center Metrics Analyst I Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Contact Center Metrics Analyst I Salary $37,345 Lincoln,NE April 24, 2024
25th Percentile Contact Center Metrics Analyst I Salary $42,990 Lincoln,NE April 24, 2024
50th Percentile Contact Center Metrics Analyst I Salary $49,190 Lincoln,NE April 24, 2024
75th Percentile Contact Center Metrics Analyst I Salary $57,790 Lincoln,NE April 24, 2024
90th Percentile Contact Center Metrics Analyst I Salary $65,620 Lincoln,NE April 24, 2024
25% $42,990 10% $37,345 90% $65,620 75% $57,790 $49,190 50%(Median) Didn’t find job title? Click
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Job Description

The Contact Center Metrics Analyst I assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Responsible for monitoring the contact center workload and scheduling function. Being a Contact Center Metrics Analyst I assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. In addition, Contact Center Metrics Analyst I may require a bachelor's degree. Typically reports to a manager. Being a Contact Center Metrics Analyst I work is closely managed. Works on projects/matters of limited complexity in a support role. Working as a Contact Center Metrics Analyst I typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)

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Job Openings for Contact Center Metrics Analyst I in Lincoln, NE

Career Path for this job

  1. This Job:

    Contact Center Metrics Analyst I

    0 - 2 years experience
    Bachelor's Degree

  2. Up a level:

    Call Center Scheduler II

    2 - 4 years experience
    Bachelor's Degree

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Understand the total compensation opportunity for a Contact Center Metrics Analyst I, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
42990
57790
49190

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
43390
60490
50490
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Metrics Analyst I in Lincoln, NE. The base salary for Contact Center Metrics Analyst I ranges from $42,990 to $57,790 with the average base salary of $49,190. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $43,390 to $60,490 with the average total cash compensation of $50,490.
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42990
57790

 

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About Lincoln, Nebraska    Lincoln is the capital of the U.S. state of Nebraska and the county seat of Lancaster County. The city covers 94.267 square miles (244.150 km2) with a....More

Lincoln, Nebraska  area prices were up 0.8% from a year ago    View the Cost of Living in Lincoln, Nebraska

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